Security, Terms and Conditions of Use
How can I delete my account?
You can delete your account from the app by going to Settings > General tab > My account > Delete account. Your data will be removed from our database and any pairings you may have activated will be terminated.
Is the system and the app secure?
Fermax has a process in place assess the cybernetic safety of your connected product on a continual basis, as part of its life cycle. This assessment takes into account industry best practices and recommendations, such as OSSTMM (Open Source Security ...
How do I know if more than one smartphone is connected to my device?
Only the user who has been paired to the monitor (the home administrator) can invite other users to the same home. The user management is available from Settings > My home > Users. Here you can view all users invited to your home and, if desired, ...
What is the Confirm opening option for?
To enhance your security, the app includes an additional feature called Confirm Opening, which is disabled by default. When enabled, each time you press the button to open the door, you must confirm the action using your mobile phone's unlock method. ...
How can I change the password?
If you need to reset your password, go to the DuoxMe app > Sign in > Use password > I forgot my password. You will receive an email so you can set a new password. If you are logged in to the app and want to change your password, you can do this from ...
How do I update the app?
Fermax periodically publishes new versions with improvements and corrections that automatically become available in Google Play and the Apple Store. Your phone will notify you if a new version is available for update. It is recommended that you have ...
Can someone connect to my video door entry system to control it without my authorisation?
To ensure that no unwanted connections occur, we use security technologies (encrypted connections and traffic encryption) that protect communications from call forwarding. Only users paired to your monitor or authorised by you (guests) can perform ...