How can I change the password?
From the app in Settings > General > My account section you can change your password. The process will require your current password to proceed with the change. If you don't remember it, you can retrieve it after logging out.
If you do not remember your current password, you will have to reset it by logging out and clicking on I forgot my password.
I can't log in: “User and/or password invalid”
If you get this message when you try to log in, the username or password you have entered is wrong. If you can't remember your password, try recovering it using the Forgotten Password option in the app. 1. Start the password reset process by going to ...
Password problems: Weak password
If when you try to register, you get the following message: "Weak password" it means that the password is too weak and you need it to meet the following requirements: - It must have at least 8 characters. - For your security, it must include at least ...
I can't sign up: "An error has occurred, if the user already exists try to recover the password"
If you get the following message when you try to log in: "An error has occurred, if the user already exists try to recover the password" you may have already registered that email account with Blue. In this case, recover your password using the ...
How can I change the ringtone for Blue calls?
You can customise the incoming call melody for each home you have in the app, so you can easily recognise where you are receiving a call from. Go to the app under Settings > Home tab > Custom Melody, select the sound you prefer and save your changes. ...
How do I reset or change the monitor's WIFI settings?
In case you want to disconnect the monitor from the Internet, you can remove the pairing from the app in Settings > Home > Delete home. This will cause you to lose the pairing and your monitor will disconnect from your WIFI, making it unable to ...
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