Is the system and the app secure?

Is the system and the app secure?

Fermax has a process in place assess the cybernetic safety of your connected product on a continual basis, as part of its life cycle. This assessment takes into account industry best practices and recommendations, such as OSSTMM (Open Source Security Testing Methodology Manual), IoT Security Foundation and OWASP (Open Web Application Security Project) guidelines, as well as the SANS Institute's GIAC Penetration Testing specific methodology for testing for intrusion, and includes the review of specifications, design, functionality and other information for the purposes of:

  1. Ensuring compliance with applicable security policies and recommendations.
  2. Identifying potential threats or cases of abuse related to the logical security of the equipment or the development, manufacturing and maintenance processes.
  3. Detecting potential security flaws that could allow a hacker to interfere with legitimate processes or procedures.
  4. Identifying planned countermeasures to mitigate vulnerabilities.
  5. Reinforcing the password policy.
  6. Guaranteeing the security of communications.
  7. Safeguarding the storage of sensitive information.
  8. Improving availability of services.
To the extent that the monitor and the app are connected to the Internet, technical information about your video door entry system, including IP address, monitor identifier, monitor firmware version, smartphone model with which it was paired, will be collected and sent to Fermax. This information is used by Fermax to identify the technical attributes of the system, and to ensure that your system has the latest security and stability patches to guarantee secure service provision.

We ensure that we do not store sensitive information about our users, and that the only data of a personal nature is email (considered low risk by the AEPD - Spanish Data Protection Agency).

In addition to carrying out regular cybersecurity audits of our product, both at a physical level (hardware) and at a software level (servers, services and apps), we have a specific team within Fermax to ensure the security measures of both our internal infrastructure and our product.  This team is responsible for dealing with possible cybersecurity incidents and, where appropriate, and in compliance with the GDPR and its transposition to the LOPD, contacting the AEPD and our potential users in the event of a security breach that may have affected them.

In the event that the user wishes to avoid this automatic collection of information, he/she can request cancellation of the service through the app (account deletion), or deactivate Internet connectivity on the monitor.

    • Related Articles

    • How do I answer a call on Android with the Blue app?

      On Android, you will get a notification from Blue indicating the name of your house (in this case ‘CASA’) and the text ‘Incoming call’. You have to respond to the notification (tap on it or swipe depending on your smartphone) to open the Blue app ...
    • How can I set up Siri or shortcuts with the Blue app? Can I open the door with my applewatch?

      The Blue app (since version 3.4) supports the Siri ecosystem, allowing you to access some of the app's core functions through shortcuts and voice commands. You can invoke Siri to perform the door opening, by saying something like: "Hey Siri, open ...
    • Where can I download the app?

      Blue by Fermax app is available for download for free through Google Play or the Apple Store. You can find the app by searching directly for "Fermax Blue" or open the following link from your mobile phone: ​
    • Is the Blue app compatible with smartwatches?

      The Blue app on iOS uses in-app call notifications and at the moment Apple does not support these call notifications with the Apple Watch (in the same way that WhatsApp call notifications are also not forwarded to the Apple Watch). The Blue app on ...
    • How do I update the app?

      Fermax periodically publishes new versions with improvements and corrections that automatically become available in Google Play and the Apple Store. Your phone will notify you if a new version is available for update. It is recommended that you have ...

    Find manuals, technical books, tender specifications and much more on our professional website.

      Fermax International Distribution Network.