Pairing
Error 2: Error connecting the video door entry station to the Internet
This error appears when the monitor is unable to connect to the WIFI network, mainly because the provided WIFI network credentials are wrong or a valid 2.4GHz network is not selected. The monitor supports 2.4GHz WIFI and WPA2, WEP or no password ...Error 1: Error connecting to the Fermax device
This error means that your smartphone has not been able to connect to the access point broadcasted by the monitor ("Fermax-abc123"...) when displaying the QR code. Check that a valid MAC appears under the QR code in the monitor's pairing menu. Does ...Update required for continuation (CERT-UPDT)
The monitor needs to update its firmware version in order to pair. To do this, we need to access the special administrator menu, following the steps in the app. 1. Press the MENU button to turn on the monitor screen. 2. Once in the menu, press the F1 ...How can I contact the Fermax Blue Support Team?
If you need assistance, you can contact our Support Team directly through the Blue app in Settings > General > Contact Fermax option. This will download a text file (log.txt) with useful information and open the file sharing menu. You will need to ...My monitor shows an ID instead of a MAC
If under the QR code of the monitor's pairing menu you see an ID instead of a MAC, it means that your monitor is not WIFI, so you will not be able to pair it even if you have this menu. To know the model/reference of your monitor, you need to remove ...Recommended basic WiFi router configuration for Blue
You most likely won't need to make any changes to your WiFi router settings, unless you don't have a 2.4GHz WiFi network set up. If you have questions or prefer not to access your router settings, you can contact your Internet service provider. Check ...Error 3: Error registering the device in the Fermax cloud
Please restart the router and try the pairing again after a few minutes. Make sure you have sufficient WIFI coverage to the monitor as this may be causing the error. In order to check the installed firmware version of your monitor, please contact us ...
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