Pairing
How can I contact the Fermax Blue support team?
If you need to, you can contact Support directly via the Blue app in Settings > General tab > Contact Fermax. This will allow you to select your preferred email app. In the email, a text file (log.txt) with useful information (such as the version of ...Error 2: Error connecting the video door phone to the Internet
This error appears when the monitor is unable to connect to the WIFI network, mainly because the provided WIFI network credentials are wrong or a valid 2.4GHz network is not selected. The monitor supports 2.4GHz WIFI and WPA2, WEP or no password ...Error 1: Error connecting to the Fermax device
This error means that your smartphone has not been able to connect to the access point broadcasted by the monitor ("Fermax-abc123"...) when displaying the QR code. Check that a valid MAC appears under the QR code in the monitor's pairing menu. Does ...Update required for continuation (CERT-UPDT)
Link to video The monitor needs to update its firmware version in order to pair. To do this, we need to access the special administrator menu, following the steps in the app. 1. Press the MENU button to turn on the monitor screen. 2. Once in the ...My monitor shows an ID instead of a MAC
If under the QR code in the monitor's pairing menu you see an ID instead of a MAC, it means that your monitor is not WIFI, so you will not be able to pair it with the Blue app even if you have this menu. To know the model of the monitor, you need to ...Recommended basic WiFi router configuration for Blue
You most likely won't need to make any changes to your WiFi router settings, unless you don't have a 2.4GHz WiFi network set up. If you have questions or prefer not to access your router settings, you can contact your Internet service provider. Check ...Error 3: Error registering the device in the Fermax cloud
Please restart the router and try the pairing again after a few minutes. Make sure you have sufficient WIFI coverage to the monitor as this may be causing the error. If the error persists, please contact us through the app in Settings > Genetal tab > ...
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