Error code 108 / 908 / 910 pairing
This error has a different meaning depending on the model of your Fermax terminal.
If you have a WiFi🛜 monitor
This error appears if the monitor cannot connect to the WiFi network specified in the app. The most common causes are that the selected network is not on the 2.4 GHz band or that the password entered is incorrect.
If the WiFi password is incorrect, error code 906 will also appear on the screen.
Steps to resolve the error:
1. Make sure the WiFi password is correct. You can forget the WiFi network on your smartphone and reconnect by re-entering the password to confirm it.
For iOS: the app automatically fills in the name of the network your mobile is currently connected to, and your mobile may be connected to the 5 GHz network, which will cause the error. You can manually switch to the 2.4 GHz network before starting the setup. If you don’t know which is your 2.4 GHz network, check the label on your router, access its settings, or contact your internet provider.
2. Restart your WiFi router. Switch it off, wait a few seconds before switching it back on, and try connecting again.
3. You can also try temporarily sharing a smartphone's WiFi hotspot, and try to pair the monitor to this shared WIFI instead of the router's network.
If the monitor can connect to the shared mobile WiFi, the device can successfully connect to a WiFi, but not to your network. Check your WiFisettings or contact your network provider for assistance.
If the monitor does not connect to the mobile hotspot, in order to help you, please contact us from the app in Settings > General tab > Contact Fermax.
You can check the network specifications of the monitor here: What are the network configuration requirements for connecting a WiFi monitor?
Are you getting error 910 on the monitor screen?
If the error code 910 appears on the monitor screen, it means that the router is blocking the connection to the NTP server, which is necessary to establish a secure connection and be able to link the monitor with the app. This issue has been detected in certain models of Sercomm and Sagemcom routers. In this case, contact your internet service provider so that they can enable the NTP connection.
If you have a 4G Connect terminal
This error appears if the Connect outdoor panel of the building has lost the internet connection. In this case, please contact our support team via the DuoxMe app > Settings > General tab > Contact Fermax to try to verify this and help you.
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