Error code 406 pairing (network specifications)
If it is a WIFI monitor🛜
This error appears if the monitor cannot connect to the WIFI network indicated in the app, mainly because the WIFI network name entered is not 2.4GHz or the password is incorrect.
Monitor network specifications
• Supported WIFI frequency: 2.4GHz (not compatible with 5GHz).
• Supports WPA2 and WEP encryption (not compatible with open networks or WPA2-Enterprise).
• NTP access (to establish a secure connection with TLS).
• IEEE 802.11b/g/n
1. Check the WIFI password. Try forgetting the WIFI on your smartphone and reconnecting to check that the password is correct.
Fir iOS: check that the WIFI entered in the app is 2.4GHz, as the app automatically fills in the name of the WIFI to which the mobile is currently connected, and it is likely that the mobile is connected to 5GHz.If you don't know what your 2.4GHz WIFI is, check the sticker on your router, its configuration, or contact your network provider.
2. Restart your WIFI router and try again.
3. You can also try temporarily sharing a smartphone's WIFI hotspot, and try to pair the monitor to this shared WIFI instead of the router's network.
If the monitor can connect to the shared mobile WIFI, the device can successfully connect to a WIFI, but not to your network. Check your WIFI settings or contact your network provider for assistance.
If the monitor does not connect to the mobile hotspot, in order to help you, please contact us from the app in Settings > General tab > Contact Fermax.
Are you getting error 910 on the monitor screen?
If the error code 910 appears on the monitor screen, it means that the router is blocking the connection to the NTP server, which is necessary to establish a secure connection and be able to link the monitor with the app. This issue has been detected in certain models of Sercomm and Sagemcom routers. In this case, contact your internet service provider so that they can enable the NTP connection.
If it is a NON-WIFI monitor or phone
This error appears if the Connect outdoor panel of the building has lost the internet connection. In this case, please contact our support team via the DuoxMe app > Settings > General tab > Contact Fermax to try to verify this and help you.
Related Articles
Error code 11 or 900 pairing
If it is a WIFI? monitor This error means that the app was unable to connect to the access point of the monitor when displaying the QR code. 1. First of all, check that a valid MAC is displayed under the QR code in the pairing menu of the monitor. ...How can I change the monitor's Wi-Fi settings or disconnect it?
How can I change the WiFi to which the monitor is connected or reconnect it? If you want to change the WiFi network it is connected to or reconnect it, delete the home in the app in Settings (gear icon) > Home tab > Delete home and on the main screen ...How can I link my FERMAX terminal using the app DuoxMe?
You need to use the DuoxMe app to link your FERMAX terminal with your user account. You can complete this by following the steps indicated in the DuoxMe app, click on Add home and select your terminal. If your terminal is a monitor 1. To move through ...Is there any cost for the service? What are the differences between a WIFI🛜 and NON-WIFI terminal?
Depending on whether your Fermax terminal is WIFI or non-WIFI, the functions of the app are free or under paid subscription. WIFI? terminals A neighbour may choose to purchase a WIFI monitor, so that network connectivity is via his own WIFI router. ...What coverage is required on the WIFI monitor for optimal call forwarding?
For optimal operation in the DuoxMe app, the WIFI monitor needs 3 WIFI signal lines. You can check the signal received on your monitor by pressing the menu button and checking the WIFI connectivity icon on the bottom right. This icon shows the signal ...
Find manuals, technical books, tender specifications and much more on our professional website.