Error code 406 pairing (network specifications)
If it is a WIFI monitor🛜
This error appears if the monitor cannot connect to the WIFI network indicated in the app, mainly because the WIFI network name entered is not 2.4GHz or the password is incorrect.
Monitor network specifications
• Supported WIFI frequency: 2.4GHz (not compatible with 5GHz).
• Supports WPA2 and WEP encryption (not compatible with open networks or WPA2-Enterprise).
• NTP access (to establish a secure connection with TLS).
• IEEE 802.11b/g/n
1. Check the WIFI password. Try forgetting the WIFI on your smartphone and reconnecting to check that the password is correct.
Fir iOS: check that the WIFI entered in the app is 2.4GHz, as the app automatically fills in the name of the WIFI to which the mobile is currently connected, and it is likely that the mobile is connected to 5GHz.If you don't know what your 2.4GHz WIFI is, check the sticker on your router, its configuration, or contact your network provider.
2. Restart your WIFI router and try again.
3. You can also try temporarily sharing a smartphone's WIFI hotspot, and try to pair the monitor to this shared WIFI instead of the router's network.
If the monitor can connect to the shared mobile WIFI, the device can successfully connect to a WIFI, but not to your network. Check your WIFI settings or contact your network provider for assistance.
If the monitor does not connect to the mobile hotspot, in order to help you, please contact us from the app in Settings > General tab > Contact Fermax.
If it is a NON-WIFI monitor or phone
This error appears if the Connect outdoor panel of the building has lost the internet connection. In this case, please contact our support team via the DuoxMe app > Settings > General tab > Contact Fermax to try to verify this and help you.
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