Error code 406 pairing
If it is a WIFI monitor🛜
This error appears if the monitor cannot connect to the WIFI network indicated in the app, mainly because the WIFI network name entered is not 2.4GHz or the password is incorrect.
You can check the network specifications of the monitor here: What are the network configuration requirements for connecting a WIFI monitor?
1. Check the WIFI password. Try forgetting the WIFI on your smartphone and reconnecting to check that the password is correct.
Fir iOS: check that the WIFI entered in the app is 2.4GHz, as the app automatically fills in the name of the WIFI to which the mobile is currently connected, and it is likely that the mobile is connected to 5GHz.If you don't know what your 2.4GHz WIFI is, check the sticker on your router, its configuration, or contact your network provider.
2. Restart your WIFI router and try again.
3. You can also try temporarily sharing a smartphone's WIFI hotspot, and try to pair the monitor to this shared WIFI instead of the router's network.
If the monitor can connect to the shared mobile WIFI, the device can successfully connect to a WIFI, but not to your network. Check your WIFI settings or contact your network provider for assistance.
If the monitor does not connect to the mobile hotspot, in order to help you, please contact us from the app in Settings > General tab > Contact Fermax.
Are you getting error 910 on the monitor screen?
If the error code 910 appears on the monitor screen, it means that the router is blocking the connection to the NTP server, which is necessary to establish a secure connection and be able to link the monitor with the app. This issue has been detected in certain models of Sercomm and Sagemcom routers. In this case, contact your internet service provider so that they can enable the NTP connection.
If it is a NON-WIFI monitor or phone
This error appears if the Connect outdoor panel of the building has lost the internet connection. In this case, please contact our support team via the DuoxMe app > Settings > General tab > Contact Fermax to try to verify this and help you.
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