My account has been unlinked or deleted, why?
If you have received the following email: "Administrator account unlinked" or "Invitation deleted", it means that one of the following options has occurred:
- a new pairing has been made with your monitor
- the home has been deleted from the app.
- the user who has performed the pairing (administrator) has deleted your invitation to the dwelling
When someone performs the pairing process again from the same monitor, the former administrator of the home (i.e. the account they were paired with) and former guest users are unlinked from this home, receiving this notification by email. They will also receive this e-mail if the administrator deletes the users from their home.
Related Articles
How can I delete my account?
You can delete your account from the app by going to Settings > General tab > My account > Delete account. Your data will be removed from our database and any pairings you may have activated will be terminated.
Why do I have to register with an email account?
To use the Fermax DuoxMe app we need you to register as a DuoxMe user with your email address. Your monitor will be linked to this user account when pairing. This account will be your login credential to use call forwarding and answer the video door ...
What is image capture?
This function automatically takes a snapshot within 3 seconds of receiving a call from a door station, with the date and time it was taken. The monitor saves a maximum of the last 150 photos of both missed and answered calls. By default it is ...
How can I delete calls from call history?
From the Call log menu, you can delete the calls and associated pictures you want. Select the call and click on delete. Even if the photo is deleted from the app, it will still appear on the monitor. You can read how to delete the call from the ...
How do I know that my monitor is set up and ready for call forwarding?
Once paired, a new home that is linked to your DuoxMe account will appear with the name you have just given it. The house will appear with a green signal indicating that the monitor is connected and that the service is active. You can check this by ...
Find manuals, technical books, tender specifications and much more on our professional website.
Fermax International Distribution Network.