My account has been unlinked or deleted, why?
If you have received the following email: "Administrator account unlinked" or "Invitation deleted", it means that one of the following options has occurred:
- a new pairing has been made with your monitor
- the home has been deleted from the app.
- the user who has performed the pairing (administrator) has deleted your invitation to the dwelling
When someone performs the pairing process again from the same monitor, the former administrator of the home (i.e. the account they were paired with) and former guest users are unlinked from this home, receiving this notification by email. They will also receive this e-mail if the administrator deletes the users from their home.
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How can I delete my account?
You can delete your account from the app by going to Settings > General tab > My account > Delete account. Your data will be removed from our database and any pairings you may have activated will be terminated.What data does Fermax collect and how are they stored and processed?
The only personal data stored includes the information strictly necessary to associate the user with the products and services contracted (in this case, only the email account provided at registration). These data are also necessary to provide the ...How do I know if more than one smartphone is connected to my device?
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This function automatically takes a snapshot within 3 seconds of receiving a call from a door station, with the date and time it was taken. The monitor saves a maximum of the last 150 photos of both missed and answered calls. By default it is ...
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