My account has been unlinked or deleted, why?
If you have received the following email: "Administrator account unlinked" or "Invitation deleted", it means that one of the following options has occurred:
- a new pairing has been made with your monitor
- the home has been deleted from the app.
- the user who has performed the pairing (administrator) has deleted your invitation to the dwelling
When someone performs the pairing process again from the same monitor, the former administrator of the home (i.e. the account they were paired with) and former guest users are unlinked from this home, receiving this notification by email. They will also receive this e-mail if the administrator deletes the users from their home.
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Calls are not deleted from the call log
If you're not able to delete entries from the call log, please uninstall the app and reinstall it. If you are still experiencing any issues, please contact our support team via the Blue app in Settings > My account > Contact Fermax.How do I delete my account?
You can delete your account from the app in Settings > General > My Account. If you delete it, we will proceed to remove your data from our database and all your active pairings and subscriptions will be terminated.Why do I have to register with an email account?
To use the Fermax Blue app we need you to register as a Blue user with your email address. Your WIFI monitor will be linked to this user account when pairing. This account will be your login credential to use call forwarding and answer the video door ...What is image capture in Blue?
This function automatically takes a snapshot within 3 seconds of receiving a call from a door station, with the date and time it was taken. The monitor saves a maximum of the last 150 photos of both missed and answered calls. By default it is ...How can I delete calls from call history?
From the Call log menu, you can delete the calls and associated pictures you want. Select the call and click on delete. Even if the photo is deleted from the app, it will still appear on the monitor. You can read how to delete the call from the ...
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