Error code 417 pairing (update required to continue)
The monitor needs to update its firmware version in order to pair. To do this, we need to access the special administrator menu, following the steps in the app.
1. Press the MENU button to turn on the monitor screen.
2. Once in the menu, press the F1 and KEY buttons at the same time. This will take you to an administrator menu.
3. Click on the TOOLS icon, without taking any further action.
The following screen will appear (do not press any button yet, do not confirm the reset):
4. Now, on the reset screen, press the F1 and VIDEO CAMERA buttons at the same time for 10 seconds. The following screen will appear:
The content of this screen may vary depending on the firmware version of the monitor.
5. On this new screen, press the VIDEO CAMERA button three (3) times. No message or new screen will appear, but you will have enabled the monitor for firmware upgrade.
6. Press the MENU button twice to exit.
7. Now, let's start the normal pairing process. Press the MENU button to turn the monitor back on and go to the CONNECTIVITY menu. Scan the QR on the monitor with the app, this will start the update.
This update may take up to 10 minutes, do not disconnect the monitor from the power supply during this process. You will receive a push notification on your smartphone when the update is complete.
In case you experience any inconvenience or have any questions, please contact us from the app in Settings > General tab > Contact Fermax.
Navigation buttons
Related Articles
Error code 11 or 900 pairing
This error means that the app was unable to connect to the access point of the monitor when displaying the QR code. 1. First of all, check that a valid MAC is displayed under the QR code in the pairing menu of the monitor. 2. Accept the prompt that ...I cannot register, the code is invalid or has expired
In order to log in, you need to activate your account using a code that will be sent to the email address you enter in the app. Remember that this code is time limited. If you receive the error "the code is invalid or has expired" when entering the ...How do I update the app?
Fermax periodically publishes new versions with improvements and corrections that automatically become available in Google Play and the Apple Store. Your phone will notify you if a new version is available for update. It is recommended that you have ...How can I migrate from Blue to the new DuoxMe app?
We have launched a major update to our application in which we have not only improved the interface and user experience, but also given it a new name: DuoxMe. DuoxMe offers and improved interface: we have redesigned the interface to make it easier to ...What bandwidth is required for optimal call forwarding?
For optimal performance during a call, you'll need at least 0.150 Mbps of download speed and 0.5 Mbps of upload speed. Bear in mind that the upload bandwidth available on your Internet connection will affect how fast the monitor streams audio and ...
Find manuals, technical books, tender specifications and much more on our professional website.