Update required for continuation (CERT-UPDT)
The monitor needs to update its firmware version in order to pair. To do this, we need to access the special administrator menu, following the steps in the app.
1. Press the MENU button to turn on the monitor screen.
2. Once in the menu, press the F1 and KEY buttons at the same time. This will take you to an administrator menu.
3. Click on the TOOLS icon, without taking any further action.
The following screen will appear (do not press any button yet, do not confirm the reset):
4. Now, on the reset screen, press the F1 and VIDEO CAMERA buttons at the same time for 10 seconds. The following screen will appear:
5. On this new screen, press the VIDEO CAMERA button three (3) times. No message or new screen will appear, but you will have enabled the monitor for firmware upgrade.
6. Press the MENU button twice to exit.
7. Now, let's start the normal pairing process. Press the MENU button to turn the monitor back on and go to the CONNECTIVITY menu. Scan the QR on the monitor with the app, this will start the update.
This update may take up to 10 minutes, do not disconnect the monitor from the power supply during this process. You will receive a push notification on your smartphone when the update is complete.
In case you experience any inconvenience or have any questions, please contact us from the app in Settings > General tab > Contact Fermax.
Navigation buttons
Related Articles
How do I update the app?
Fermax periodically publishes new versions with improvements and corrections that automatically become available in Google Play and the Apple Store. Your phone will notify you if a new version is available for update. It is recommended that you have ...What bandwidth is required for optimal call forwarding?
For optimal performance during a call, you'll need at least 0.150 Mbps of download speed and 0.5 Mbps of upload speed. Bear in mind that the upload bandwidth available on your Internet connection will affect how fast the monitor streams audio and ...What coverage is required on the monitor for optimal call forwarding?
You need three bars of WIFI signal for optimum performance. You can check the signal received on your monitor by clicking on the screen and checking the WIFI connectivity icon in the bottom right. In this menu, one of the following WiFi signal ...What are the requirements to use call forwarding?
Three elements are required for call forwarding: one of the following Internet-connected DUOX WIFI monitor a basic WIFI Internet connection an Android or iOS mobile phone with our Blue app installed Compatible DUOX WIFI monitors are as follows: VEO ...The monitor is not responding and the LEDs are flashing, what does this mean?
When you connect the monitor to the WIFI, the monitor will automatically check if there is a new firmware version available for upgrade. This action is automatic and does not require any action. During the upgrade process, a blue LED will light up ...
Find manuals, technical books, tender specifications and much more on our professional website.