Error code 100 / 101 / 102 pairing

Error code 100 / 101 / 102 pairing

If it is a WiFi🛜 monitor

This error indicates that the mobile phone was unable to connect to the monitor’s WiFi hotspot during the pairing process (when the QR code is displayed). To resolve the error, follow these steps:

1. First of all, check that a valid MAC is displayed under the QR code in the pairing menu of the monitor. If MAC: 00:00:00:00:00:00 appears, it means that there is a problem with the WiFi module and you will need to restart the monitor by disconnecting the power supply (see step 4).


2. Verify that you are not using a VPN (virtual private network) or proxy server on your mobile device.

3. Accept the prompt that appears on your smartphone to connect to the monitor’s access point. Make sure your smartphone allows connections to WiFi networks without internet access and/or unknown networks in your system settings. If your phone blocks this type of connection, you can also try pairing with another smartphone.


4. If the connection window does not appear, the process fails, or the message ‘No device found’ appears, restart the monitor. To do this, remove it from the wall and wait 10 seconds with the monitor disconnected (this is important to completely discharge all its electronic components). After this, reconnect it, check that the red LED lights up, and try pairing again.

To remove the monitor from the wall, hold the monitor firmly on both sides with your hands at the lowest part and use a little force to pull it away from the wall, wait 10 seconds and reconnect it as shown in the picture below (you can use a lever or flat-head screwdriver to pry it off). Below, you will find detailed instructions on the process.

Even if your VEO monitor is a different hands-free model, the process is the same.
 

Monitor dismounting and mounting instructions

Hands-free monitor (without handset)
Monitor with handset
Hands-free monitor (without handset)


Monitor with handset

 
5. If the monitor continues to display the same error after restarting, try using a different smartphone to pair it.. The paired home is saved in the app account, so you can then access your home with your initial smartphone or from any other smartphone.



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