Error code 11 or 900 pairing
If it is a WIFI🛜 monitor
This error means that the app was unable to connect to the access point of the monitor when displaying the QR code.
1. First of all, check that a valid MAC is displayed under the QR code in the pairing menu of the monitor. If MAC: 00:00:00:00:00:00 appears, it means that there is a problem with the WiFi module and you will need to restart the monitor by disconnecting the power supply (see step 3).
2. Accept the prompt that will appear on your smartphone to connect to the monitor's access point. Make sure your smartphone can connect to non-Internet and/or unknown WIFI networks from your system settings, or you can also try pairing with another smartphone. Some smartphone may refuse to connect to a Wi-Fi network without an internet connection.
3. If it still fails or the promt does not appear, reset the monitor. To do this, remove it from the wall and wait 10 seconds with the monitor disconnected. This is important to completely discharge all its electronic components. After this, reconnect it, check that the red LED lights up, and try pairing again.
To remove the monitor from the wall, hold the monitor firmly on both sides with your hands at the lowest part and use a little force to pull it away from the wall, wait 10 seconds and reconnect it as shown in the picture below (you can use a lever or flat-head screwdriver to pry it off):
Even if your VEO monitor is a different hands-free model, the process is the same.
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4. Try using a different smartphone to pair the monitor. The paired home is saved in the app account, so you can then access your home with your initial smartphone or from any other smartphone.
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