Auto-on not Available from app Fermax DuoxMe: Causes and How to Fix It

Autoon is not available at this time. The outdoor panel may be busy or your monitor may be in use

This message indicates that the video door entry system’s communication channel is busy and does not allow another user to access it, ensuring conversation privacy. It usually occurs in the following situations:
  1. There is an ongoing call (for example, if you dismiss the call notification on your mobile and, during the 30-second call duration, press the camera button to view the video).
  2. Another user is viewing the video through the DuoxMe app.
  3. The indoor monitor screen is on, displaying the menu.

To establish communication, your monitor must be in standby mode and/or no other user should be viewing the camera through the app. Unlike analog door entry systems, where conversations could be overheard by any neighbor or person who picked up the handset, digital video door entry systems offer greater privacy, among other advantages. No other user can access an existing communication channel, ensuring conversation privacy.

How to avoid this error

  1. Press the videocamera button only once and wait a few seconds for the connection. Do not press twice: the system is already processing the first action and will return an error.
  2. When you press the camera button, the system starts a 30-second video session without audio.
    1. If you close the app without hanging up using the red button, you must wait those 30 seconds before accessing again.
      We recommend hanging up with the red button so you can reopen the video immediately afterward.

  3. For calls with audio, if you close the app without hanging up, you must wait 90 seconds (call duration) before accessing again.

  4. Ensure that no other user is using the app and that the monitor is not displaying the menu.


Still having issues?

Check if auto-on works correctly from the physical monitor (not the app). If it doesn’t work from the monitor, it won’t work in the app either. How can I check that it is working properly? 
In this case, you’ll need to contact your installer so they can check and resolve the issue

If the video works from the monitor but not in the app, please contact our support team in the app DuoxMe > Settings (gear icon) > General tab > Contact Fermax.