What are the requirements to use call forwarding? How do I know if I have a compatible terminal?
In order to use the DuoxMe call forwarding service, you need to have a compatible Fermax terminal. There are two main types:
- DUOX monitors (WIFI🛜 and NON-WIFI)
- DUOX telephones (with Connect entrance panel installed in the community).
How to know if the monitor is WIFI🛜 or NON-WIFI
To find out if the monitor is WIFI or not, you can turn on the screen with the MENU button 
and check that a WIFI symbol appears at the bottom right (with a red exclamation mark, if you have not yet paired it).
If the monitor is unplugged from the wall or if you can remove it, you can also check the label on the back of the monitor for the word "WIFI".
You can check the differences between a WIFI and a NON-WIFI terminal from this link.
Requirements according to terminal type
• If you have a NON-WIFI monitor or a telephone
These terminals do not connect to the home's private WIFI, but connect to the Connect entrance panel, which is responsible for providing connectivity with online services.
In order to use the DuoxMe app, you need:
- a Connect entrance panel installed in your building.
- an Android or iOS mobile phone that allows the DuoxMe app to be installed from the Play Store or App Store
• If you have a WIFI🛜 monitor
These terminals connect directly to the home's private WIFI, which allows them to access online services autonomously, without depending on the entrance panel installed in the building or single-family home.
- a home WIFI connection (2.4 GHz)
- a basic WIFI internet connection (2.4 GHz)
- an Android or iOS mobile phone that allows the DuoxMe app to be installed from the Play Store or App Store
Compatible DUOX monitors are as follows:
VEO monitor (with handset, 4.3"):
VEO-XS monitor (hands-free, small format 4.3"): | VEO-XL monitor (hands-free, bigger format 7"): |
Related Articles
Is there any cost for the service? What are the differences between a WIFI🛜 and NON-WIFI terminal?
Depending on whether your Fermax terminal is WIFI or non-WIFI, the functions of the app are free or under paid subscription. WIFI? terminals A neighbour may choose to purchase a WIFI monitor, so that network connectivity is via his own WIFI router. ...Can someone connect to my video door entry system to control it without my authorisation?
To ensure that no unwanted connections occur, we use security technologies (encrypted connections and traffic encryption) that protect communications from call forwarding. Only users paired to your monitor or authorised by you (guests) can perform ...How do I know that my monitor is set up and ready for call forwarding?
Once paired, a new home that is linked to your DuoxMe account will appear with the name you have just given it. The house will appear with a green signal indicating that the monitor is connected and that the service is active. You can check this by ...What is Call preview on Android?
You can choose how you want to receive calls from the DuoxMe app: with call preview on, the call will appear in full screen, like a normal phone call. With this option turned off, the call will appear as a notification. You can enable or disable this ...How can I delete calls from call history?
From the Call log menu, you can delete the calls and associated pictures you want. Select the call and click on delete. Even if the photo is deleted from the app, it will still appear on the monitor. You can read how to delete the call from the ...
Find manuals, technical books, tender specifications and much more on our professional website.