What are the requirements to use call forwarding? How do I know if I have a compatible terminal?
To use the DuoxMe call forwarding service, you need a Fermax terminal compatible with DUOX PLUS technology.
There are two main types:
Monitors (terminals with screens)
We offer the same monitor models (same design) in WiFi versions (including a WiFi module that allows them to connect) or non-WiFi versions (without this chip, connecting to the network via a Connect outdoor panel for buildings).
You can view all available monitors on our website.
I have a VEO monitor, how can I tell if it is a WiFi🛜 model or a non-WiFi model?
To find out whether your VEO monitor is WiFi-enabled or not, you can turn on the screen using the MENU button 
and check that a WiFi symbol appears in the bottom right corner (with a red exclamation mark if you have not yet paired it).
If this WiFi symbol appears, it means that the monitor is a WiFi model. If it does not appear, it is a non-WiFi model.
If the monitor is not fixed to the wall, or you can remove it from the wall, you can also check the label on the back to see if it says "WiFi".
You can check the differences between WiFi and non-WiFi terminals at this link.
Telephones (terminals without screens)
Requirements according to terminal type
If you have a NON-WiFi monitor or a telephone
These terminals do not connect to the home's private WiFi, but connect to the Connect entrance panel, which is responsible for providing connectivity with online services.
In order to use the DuoxMe app, you need:
- a Connect entrance panel installed in your building.
- an Android or iOS mobile phone that allows the DuoxMe app to be installed from the Play Store or App Store.
If you have a WiFi🛜 monitor
These terminals connect directly to the home's private WiFi, which allows them to access online services without depending on the entrance panel installed in the building or single-family home.
In order to use the DuoxMe app, you need:
- a basic WiFi internet connection (2.4 GHz).
- an Android or iOS mobile phone that allows the DuoxMe app to be installed from the Play Store or App Store.
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