What are the requirements to use call forwarding? How do I know if I have a compatible terminal?

What are the requirements to use call forwarding? How do I know if I have a compatible terminal?

To use the DuoxMe call forwarding service, you need a Fermax terminal compatible with DUOX PLUS technology.

There are two main types:
Monitors (terminals with screens)
We offer the same monitor models (same design) in WiFi versions (including a WiFi module that allows them to connect) or non-WiFi versions (without this chip, connecting to the network via a Connect outdoor panel for buildings).

You can view all available monitors on our website.

How can I tell if it is a WiFi🛜 model or a non-WiFi model?

To find out whether a monitor from the VEO range is WiFi-enabled or not, you can turn on the screen using the MENU button  and check that a WiFi symbol appears (with a red exclamation mark if you have not yet paired it).

If this WiFi symbol appears, it means that the monitor is a WiFi model. If it does not appear, it is a non-WiFi model.

Monitors in the 7" IRIS range feature Wi-Fi connectivity across all models.

If the monitor is not fixed to the wall, or you can remove it from the wall, you can also check the label on the back to see if it says "WiFi".

You can check the differences between WiFi and non-WiFi terminals at this link.
Telephones (terminals without screens)
The telephones are not available in a WiFi model. Connection to the DuoxMe app is possible when the installation includes a Connect outdoor panel, which provides the connectivity required for the service. You can view all available telephones on our website.


Requirements according to terminal type

If you have a NON-WiFi monitor or a telephone

These terminals do not connect to the home's private WiFi, but connect to the Connect entrance panel, which is responsible for providing connectivity with online services.

In order to use the DuoxMe app, you need:
  1. a Connect entrance panel installed in your building.
  2. an Android or iOS mobile phone that allows the DuoxMe app to be installed from the Play Store or App Store.

If you have a WiFi🛜 monitor

These terminals connect directly to the home's private WiFi, which allows them to access online services without depending on the entrance panel installed in the building or single-family home.

In order to use the DuoxMe app, you need:
  1. a basic WiFi internet connection (2.4 GHz).
  2. an Android or iOS mobile phone that allows the DuoxMe app to be installed from the Play Store or App Store.