What service plans are available and how much does the service cost?
If you have a NON-WIFI FERMAX terminal, there are two service plans available that differ in terms of tariffs, contracting conditions, billing, functionalities and compatibility with the devices in the homes.
You can choose between:
• The free plan allows a single user per home to access limited functionalities of the service without the need for a subscription.
- 1 single user per home.
- Up to 4 door openings per month.
- Up to 4 call forwarding per month.
- It is not possible to perform an auto-on. That is, viewing the video from the outdoor panel's camera without having received a previous call.
- Call log without capturing images of visits.
• The unlimited plan allows up to 5 users per home to access all the available functionalities of the service without the limitations of the free plan.
- 5 guest users per home.
- Unlimited door openings.
- Unlimited call forwarding.
- Auto-on available.
- Call log with image capture of visits.
Some of these functionalities, such as displaying video in calls and capturing images, require the home to have a monitor with a screen (FERMAX terminals without a screen, such as the telephone, will not have video available from the app).
Each home has its own service plan, so you can be linked to different plans depending on the homes you are linked to.
For example, you can be subscribed to the unlimited plan in your main residence and have the free plan in your second residence.
Who is responsible for payment?
If you have signed up for the unlimited plan, you will only have to pay if you are the owner user (also known as the admin user) of the home.
Payment is made in the Settings section of the app > Home tab > Plan, using the payment method you have set up in your App Market (Play Store for Android or App Store for Apple).
Guest users do not pay.
Is the subscription automatically renewed?
By default, yes. You can cancel it at any time from the subscriptions section of your app market.
If you have an unlimited plan and cancel it before the next monthly or annual renewal cycle, you will retain access to all features until the end of the subscription period. When your subscription ends, you will lose access to paid features and all information related to those features. However, you will still be able to use the free plan.
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Is there any cost for the service? What are the differences between a WIFI🛜 and NON-WIFI terminal?
Depending on whether your Fermax terminal is WIFI or non-WIFI, the functions of the app are free or under paid subscription. WIFI? terminals A neighbour may choose to purchase a WIFI monitor, so that network connectivity is via his own WIFI router. ...
What happens after the trial period ends?
Once the trial period ends, your account will automatically switch to the free plan, which includes limited features. If you would like to learn more about the available plans and their prices, you can check them out at the following link: What ...
What is the refund policy?
We do not offer full or partial refunds. If you are subscribed to the unlimited plan and you cancel before the next monthly or annual renewal cycle, you will retain access to all features until the end of the subscription period. When your ...
How to subscribe to the annual plan while having the monthly plan active?
To subscribe to the annual plan while having an active monthly plan, follow these steps: Cancel the monthly subscription to prevent automatic renewal (you will still have access to all app features until the plan expires). Wait for the monthly ...
How can I check if my user is a guest or an owner?
In the app settings, at the bottom you can see whether your user is a guest or an owner. Guest users have limited access to the home settings.
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