Is there any cost for the service? What are the differences between a WiFi🛜 and NON-WiFi terminal?
Depending on whether your Fermax terminal is WiFi or non-WiFi, the functions of the app are free or under paid subscription.
WiFi🛜 terminals
A neighbour may choose to purchase a WiFi monitor, so that network connectivity is via his own WiFi router. Therefore, once he has paid for the product that is the WiFi monitor, he will have unlimited app service.
You will not have to pay any subscription to use the app, it is included because you have already paid for this service when purchasing the WiFi monitor.
NON-WiFi terminals
The 4G Connect outdoor panels allow call forwarding as standard to all telephones and monitors in each flat. Network connectivity is via the panel.
If a neighbour would like to avail of this extra service, he or she can obtain limited functions free of charge or the unlimited service on a paid subscription basis.
If your terminal is a monitor (terminal with a screen)
If you have a monitor, you need to know whether your monitor is WiFi or non-WiFi. You can check here: How do I know if my monitor is WiFi or non-WiFi?
We have the same monitor models (same aesthetics) with their WiFi version (they include a WiFi chip that allows them to connect) or without WiFi (they do not include this chip and connect to the netowork through a Connect outdoor panel).
If your terminal is a telephone (terminal without a screen)
With a phone, the full functionality of the DuoxMe app is purchased with a monthly or annual subscription. You can still use free limited functions.
You need to have a Connect outdoor panel installed in your building.
Video viewing and image capture require the home to have a monitor with a screen (FERMAX terminals without a screen, such as the telephone, do not have video available from the app).
What functional differences exist in the DuoxMe app between a WiFi and non-WiFi terminal?
Currently, some features available in the DuoxMe app vary depending on the type of device used. The differences are as follows:
*If you have more than one General Entrance Connect panel (panel that calls any dwelling in any block), the app with a non-WiFi terminal can perform autoon and open any General Entrance Connect panel, while the WiFi terminal🛜 can only access Connect General Entry panel 0. More details in this article.
For Block panels (a panel that can only call the dwellings in its own block), the operation is the same as from the monitor. Check with your installer the configuration of the outdoor panels in your home.
Can I change the monitor or phone I have installed for another model?
Yes, it is possible to swap a NON-WiFi phone or monitor for a WiFi monitor, or vice versa.
In order to receive a quotation and make the change, please contact an installer. You can consult our Subsidiaries & Representatives Offices and International Distributors via the following link:
You may also be interested in: What are the requirements to use call forwarding? How do I know if I have a compatible monitor or phone?
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