Is there any cost for the service? What are the differences between a WiFi🛜 and Connect 4G terminal?
Depending on whether your Fermax terminal is WiFi or Connect 4G, the functions of the app are free or under paid subscription.
WiFi🛜 terminals
This model connects directly via the home’s WiFi network (the user’s router). The app service, with unlimited features, is included with the purchase of the WiFi monitor.
Therefore, there is no need to pay for any subscription, as the service is covered by the purchase of the monitor.
Connect 4G terminals
This model offers an additional connectivity feature via the Connect 4G communal outdoor panel, rather than directly via WiFi. This communal outdoor panel provides the network connectivity and enables the call forwarding app to be used for all monitors and telephones in the building.
If any resident wishes to use this extra service with the app, they can access limited features for free or subscribe to the unlimited service for a fee.
If your terminal has a screen
WiFi🛜 and Connect 4G monitors look identical on the outside, so it is not possible to tell them apart at a glance. To identify them, please see the following link: How do I know if my monitor is WiFi or non-WiFi?
If your terminal does not have a screen
The telephones are the Connect 4G model. Access to the full features of the DuoxMe app requires a monthly or annual subscription, although you can continue to use a free version with limited features.
To use the app, the building must have a Connect 4G outdoor panel installed.
Video viewing and image capture require the home to have a monitor with a screen (FERMAX terminals without a screen, such as the telephone, do not have video available from the app).
What functional differences exist in the DuoxMe app between a WiFi and Connect 4G terminal?
Currently, some features available in the DuoxMe app vary depending on the type of device used. The differences are as follows:
*If you have more than one General Entrance Connect panel (panel that calls any dwelling in any block), the app with a non-WiFi terminal can perform autoon and open any General Entrance Connect panel, while the WiFi terminal🛜 can only access Connect General Entry panel number 0. More details in this article.
For Block panels (a panel that can only call the dwellings in its own block), the operation is the same as from the monitor. Check with your installer the configuration of the outdoor panels in your home.
Can I change the monitor or telephone I have installed for another model?
Yes, it is possible to swap a Connect 4G telephone or monitor for a WiFi monitor, or vice versa.
In order to receive a quotation and make the change, please contact an installer. You can consult our Subsidiaries & Representatives Offices and International Distributors via the following link:
You may also be interested in: What are the requirements to use call forwarding? How do I know if I have a compatible monitor or phone?
Related Articles
What service plans are available and how much does the service cost?
If you have a NON-WiFi FERMAX terminal, there are two service plans available that differ in terms of tariffs, contracting conditions, billing, functionalities and compatibility with the devices in the homes. You can choose between: • The free plan ...What are the requirements to use call forwarding? How do I know if I have a compatible terminal?
To use the DuoxMe call forwarding service, you need a Fermax terminal compatible with DUOX PLUS technology. There are two main types: Monitors (terminals with screens) We offer the same monitor models (same design) in WiFi versions (including a WiFi ...Error code 108 / 908 / 910 pairing
This error has a different meaning depending on the model of your Fermax terminal. If you have a WiFi? monitor This error appears if the monitor cannot connect to the WiFi network specified in the app. The most common causes are that the selected ...What coverage is required on the WiFi monitor for optimal call forwarding?
We recommend that you have at least 3 green signal bars to ensure the DuoxMe app works properly. You can check the strength of the WiFi signal your monitor is receiving by following the instructions in this article. During a call forwarded to the ...DuoxMe service status
You can check the status of our services at any time via the portal: ?DuoxMe service status. The status will be updated automatically in the event of maintenance alerts or any other situation that may affect the service.
Find manuals, technical books, tender specifications and much more on our professional website.