Is there any cost for the service? What are the differences between a WIFI🛜 and NON-WIFI terminal?
Depending on whether your Fermax terminal is WIFI or non-WIFI, the functions of the app are free or under paid subscription.
WIFI🛜 terminals
A neighbour may choose to purchase a WIFI monitor, so that network connectivity is via his own WIFI router. Therefore, once he has paid for the product that is the WIFI monitor, he will have unlimited app service.
You will not have to pay any subscription to use the app, it is included because you have already paid for this service when purchasing the WIFI monitor.
NON-WIFI terminals
The Connect outdoor panels allow call forwarding as standard to all telephones and monitors in each flat. Network connectivity is via the panel.
If a neighbour would like to avail of this service, he or she can obtain limited functions free of charge or the unlimited service on a paid subscription basis.
If your terminal is a monitor | |
We have the same monitor models (same aesthetics) with their WIFI version (they include a WIFI chip that allows them to connect) or without WIFI (they do not include this chip and connect through a Connect building board).
● With a WIFI🛜 monitor, the full functionality of the DuoxMe app is free of charge, it is included with the purchase of the monitor at no additional cost.
● With a NON-WIFI* monitor, the full functionalities of the DuoxMe app are purchased with a monthly or annual subscription. Limited functions can be used free.
*You need to have a Connect outdoor panel installed in your building.
If your terminal is a telephone | |
With a phone, the full functionality of the DuoxMe app is purchased with a monthly or annual subscription. You can still use free limited functions.
You need to have a Connect outdoor panel installed in your building.
What are the differences between a WIFI and NON-WIFI terminal?
Currently the differences between WIFI and non-WIFI terminals are as follows:
Service | WIFI🛜 terminal | NON-WIFI terminal |
F1 | Yes | No (available in future updates) |
Change of camera | Yes | No |
Siri shorcut (door opening with AppleWatch) | Yes | Yes |
Virtual assistants (Google Home, Amazon Alexa) | Yes | No (available in future updates) |
Concierge | Yes | No (available in future updates) |
Autoon to a second General Entrace Connect outdoor panel* | No | Sí |
*If you have
more than one General Entrance Connect panel (panel that calls any dwelling in any block), the app with a NON-WIFI terminal can perform autoon and open any General Entrance Connect panel, while the WiFi terminal🛜 can only access Connect General Entry panel 0. More details in
this article.
For Block panels (a panel that can only call the dwellings in its own block), the operation is the same as from the monitor. Check with your installer the configuration of the outdoor panels in your home.
Can I change the monitor or phone I have installed for another model?
Yes, it is possible to swap a NON-WIFI phone or monitor for a WIFI monitor, or vice versa.
In order to receive a quotation and make the change, please contact an installer. You can consult our Subsidiaries & Representatives Offices and International Distributors via the following link:
Related Articles
What service plans are available and how much does the service cost?
If you have a NON-WIFI FERMAX terminal, there are two service plans available that differ in terms of tariffs, contracting conditions, billing, functionalities and compatibility with the devices in the homes. You can choose between: • The free plan ...
How to subscribe to the annual plan while having the monthly plan active?
To subscribe to the annual plan while having an active monthly plan, follow these steps: Cancel the monthly subscription to prevent automatic renewal (you will still have access to all app features until the plan expires). Wait for the monthly ...
If I have another home, can I manage both? Is there a limit?
Yes, you can manage multiple homes from the app, as long as they are compatible with the DuoxMe system. To add a new home, go to Settings (gear icon) > General tab > Add House, and follow the steps provided by the app to pair the new home. Once ...
How can I see more cameras in the app? Why does my neighbour have more cameras than me in the app?
What influences camera viewing? The display of cameras in the app is due to the configuration of the video door entry system and the model of terminal (WIF?I or NO-WIFI) that each user has installed in their home. The difference in visualisation is ...
What are the requirements to use call forwarding? How do I know if I have a compatible terminal?
In order to use the DuoxMe call forwarding service, you need to have a compatible Fermax terminal. There are two main types: DUOX monitors (WIFI? and NON-WIFI) DUOX telephones (with Connect entrance panel installed in the community). How to know if ...
Find manuals, technical books, tender specifications and much more on our professional website.
Fermax International Distribution Network.