My video door phone doesn't work. How can I check that it is working properly?
Before checking the operation of the DuoxMe app, we need to ensure that everything is working correctly in the installation (i.e. that the monitor and video door entry system functions are working correctly). To do this, depending on your monitor model, do the following:
VEO model
IRIS model
VEO model
• To check that the video is working correctly, go to the monitor, press the video camera button and wait a few moments until you can see through the video door phone camera. If you have more cameras available in the installation, press the video camera button again to switch from one camera to another.
If you have any questions about how to navigate and select options on the monitor, see the video below: Configuration and setting of VEO monitor functions
• To check the audio, try answering a call from the monitor and verify that you can hear the visitor and that the visitor can hear you. After picking up the call, it should last 90 seconds.
• To check the door opening function, press the video camera button until you have video and then press the blue key button to open.
• To check call reception, you will need someone else's help: from outside, press the video door phone button to generate a call as if you were a visitor and check that the call is received on the monitor inside the home and that you can answer it; once answered, the call should last 90 seconds.
IRIS model
• To check that the video is working properly, go to the monitor, press the screen to turn on the monitor, then press the camcorder button and select a plate to auto-power on, then wait a few seconds for the video to stabilise. If you have more cameras available in the installation, press the video camera change button and select the other camera you wish to view.
• To check the audio, try answering a call from the monitor and verify that you can hear the visitor and that the visitor can hear you. After picking up the call, it should last 90 seconds.
• To check the door opening function, press the video camera button until you have video, then press the key button to open.
• To check call reception, you will need someone else's help: from outside, press the video door phone button to generate a call as if you were a visitor and check that the call is received on the monitor inside the home and that you can answer it; once answered, the call should last 90 seconds.
Should any of these features fail, please contact your installer.
If your installer is not available or you have already checked that the installation is working correctly, if you experience app failures or have any questions, please contact the app support in the DuoxMe app settings > General tab > Contact Fermax.