My video door phone doesn't work. How can I check that it is working properly?
Before checking the operation of the DuoxMe app, we need to make sure that everything is working correctly in the installation (i.e. that the monitor and video door phone functions are working correctly).
• To check that the video is working properly, go to the monitor, press the video camera button and wait a few moments until you can see through the video door phone camera. If you have more cameras available in the installation, press the video camera button again to switch from one camera to another.
• To check the audio, try to answer a call from the monitor and check that you can hear the visitor and the visitor can hear you. After picking up the call, the call must last 90 seconds.
• To check the door opening, press the videocamera button until you have video and then press the blue key button to open.
• To check call reception, you will need the help of another person: press the outdoor panel button to generate a call as if you were a visitor and check that the call is received on the monitor inside the home and that you can answer it; once answered, the call should last 90 seconds.
Should any of these features fail, please contact your installer.
If you have any questions about how to navigate and select options on the monitor, see the video below: Configuration and setting of VEO monitor functions
If your installer is not available or you have already checked that the installation is working correctly, if you experience app failures or have any questions, please contact the app support in the DuoxMe app settings > General tab > Contact Fermax.
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