General operation
Can I mix Connect and No-Connect panels in the same installation?
Connect and No-Connect panels are compatible with each other, but FERMAX does not recommend mixing Connect and No-Connect panels in the same installation for the following reasons: Different user experience in terms of call forwarding in the DuoxMe ...What does the status "Warning, partial connection" mean in an installation?
It means that one of the outdoor panels in that installation does not have Internet connectivity. Communication in the DuoxMe app (call forwarding and opening from your mobile phone) will not work from that outdoor panel.When should the information in MyConnect match the actual installation?
Within 24-48 hours of completing the installation, the information displayed in MyConnect should reflect what is installed: outdoor panels, home terminals and concierge units. The MyConnect information is updated after the Connect amplifier completes ...When and why does the DuoxMe app information image appear on the monitor?
The DuoxMe app info image is displayed when a synchronisation process is initiated between the app and the outdoor panel, provided that the monitor correctly receives the signal. Each time a Connect amplifier is powered on, it periodically sends an ...If I have a Non-Connect phone, can you provide me with a QR code to pair with DuoxMe?
No, only Connect phone ref. 34440 is compatible and comes with a QR associated with the serial number of the terminal and can therefore be paired. The phone only allows audio call forwarding, not video call forwarding.
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