When should the information in MyConnect match the actual installation?
Within 24-48 hours of completing the installation, the information displayed in MyConnect should reflect what is installed: outdoor panels, home terminals and concierge units.
The MyConnect information is updated after the Connect amplifier completes a full synchronisation, which happens automatically every day in the early morning (between 02:00 and 05:59). If you don't want to wait, you can force the synchronisation from the amplifier itself: How can I force the amplifier to synchronise?
If there are differences, it may be due to a lack of synchronisation, Internet connectivity problems or other reasons that you can consult in the following link: Why are some devices not showing up in the installation or are disconnected?
Related Articles
Why are some devices not showing up in the installation or are disconnected?
If after 48 hours some devices still do not appear in the installation or appear as ?disconnected, check the following possible causes: • Lack of synchronisation. if the installation has not been idle long enough or the nightly synchronisation ...When should I register the installation on MyConnect? Is it necessary to register all outdoor panels?
You can register your installation at any time on the portal. You will be able to view the details of the installation once the installation has been consolidated and at least all the panels have been installed and configured in their final position. ...Introduction to MyConnect and quick start guide
In this videotutorial we present MyConnect, how to register installations in the MyConnect portal, the different views within the application and the information we obtain from the installations we register. You can find more information at ...What does the status "Warning, partial connection" mean in an installation?
It means that one of the outdoor panels in that installation does not have Internet connectivity. Communication in the DuoxMe app (call forwarding and opening from your mobile phone) will not work from that outdoor panel.When and why does the DuoxMe app information screen appear on the monitor?
The DuoxMe app info screen is displayed when a synchronisation process is initiated between the app and the board, provided that the monitor correctly receives the signal. Each time a Connect board is powered on, it periodically sends an activation ...
Find manuals, technical books, tender specifications and much more on our professional website.