What do the installation's "Network Connection" statuses mean? And "Duox Detection"?
MyConnect displays two key indicators to help you understand the status of your installation:
Nerwork Connection
Indicate whether the Connect panels in the installation have access to the Internet.
• Complete: all the panels are connected to the Internet.
• Partial: at least one panel does not have Internet connectivity. Call forwarding and remote opening in the DuoxMe app will not work from that panel, but the physical functions will.
• Offline: no panel has access to the Internet. Connected functions will not be available. To try to reconnect the panel, you can perform a power reset. This will force a new attempt to connect to the 4G network. When the connection is successfully completed, you will hear the message: "Connection to the network completed".
• Partial: at least one panel does not have Internet connectivity. Call forwarding and remote opening in the DuoxMe app will not work from that panel, but the physical functions will.
• Offline: no panel has access to the Internet. Connected functions will not be available. To try to reconnect the panel, you can perform a power reset. This will force a new attempt to connect to the 4G network. When the connection is successfully completed, you will hear the message: "Connection to the network completed".
Duox Detection
Shows whether the installation correctly detects the devices on the Duox bus.
• Detected: all devices have been synchronised correctly.
• Partial detection: information from at least one device is missing.
• Detection loss: information from one or more devices is missing. Why do some devices have lost Duox detection?
• Detection loss: information from one or more devices is missing. Why do some devices have lost Duox detection?
Related Articles
When should the information in MyConnect match the actual installation?
Within 24-48 hours of completing the installation, the information displayed in MyConnect should reflect what is installed: outdoor panels, home terminals and concierge units. The MyConnect information is updated after the Connect amplifier completes ...What does the status "Warning, partial connection" mean in an installation?
It means that one of the outdoor panels in that installation does not have Internet connectivity. Communication in the DuoxMe app (call forwarding and opening from your mobile phone) will not work from that outdoor panel.Why are some devices not showing up in the installation or are disconnected? Compatible versions
If after 48 hours some devices still do not appear in the installation or appear as ?Duox detection lost, check the following possible causes: • Lack of synchronisation. if the installation has not been idle long enough or the nightly ...When should I register the installation on MyConnect? Is it necessary to register all outdoor panels?
You can register your installation at any time on the portal. You will be able to view the details of the installation once the installation has been consolidated and at least all the panels have been installed and configured in their final position. ...Can I mix Connect and No-Connect panels in the same installation?
Connect and No-Connect panels are compatible with each other, but FERMAX does not recommend mixing Connect and No-Connect panels in the same installation for the following reasons: Different user experience in terms of call forwarding in the DuoxMe ...
Find manuals, technical books, tender specifications and much more on our professional website.