What does the status "Warning, partial connection" mean in an installation?
It means that one of the outdoor panels in that installation does not have Internet connectivity. Communication in the DuoxMe app (call forwarding and opening from your mobile phone) will not work from that outdoor panel.
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When should the information in MyConnect match the actual installation?
Within 24-48 hours of completing the installation, the information displayed in MyConnect should reflect what is installed: outdoor panels, home terminals and concierge units. The MyConnect information is updated after the Connect amplifier completes ...Why are some devices not showing up in the installation or are disconnected?
If after 48 hours some devices still do not appear in the installation or appear as ?disconnected, check the following possible causes: • Lack of synchronisation. if the installation has not been idle long enough or the nightly synchronisation ...When should I register the installation on MyConnect? Is it necessary to register all outdoor panels?
You can register your installation at any time on the portal. You will be able to view the details of the installation once the installation has been consolidated and at least all the panels have been installed and configured in their final position. ...If I have a Non-Connect phone, can you provide me with a QR code to pair with DuoxMe?
No, only Connect phone ref. 34440 is compatible and comes with a QR associated with the serial number of the terminal and can therefore be paired. The phone only allows audio call forwarding, not video call forwarding.Introduction to MyConnect and quick start guide
In this videotutorial we present MyConnect, how to register installations in the MyConnect portal, the different views within the application and the information we obtain from the installations we register. You can find more information at ...
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