FAQs
Recommended height for installing an outdoor control panel
To ensure an accessible, standardised and user-friendly installation, it is recommended that the highest push-button, key or operating element of the product installed outdoors be positioned at a height of 120 cm above the ground. This height falls ...
What are the minimum supported versions of Android and iOS for our apps?
As new versions and features are released in operating systems, it's necessary to adjust the range of supported versions to take advantage of improvements in performance, security, and compatibility. Example (2025): With the addition of support for ...
Why has my product deteriorated in a few months outdoors?
The product data sheet indicates the IP degree of protection of our products, which is the degree of protection they have, depending on the degree during installation we advise you to do the following as a preventive measure or to reduce damage: In ...
Is there a device that can activate a ringtone or light at 220Vac with the call to guard in an analogue system?
Yes, with the conventional Light and doorbell activator ref. 8053. See instructions for the· Light and Doorbell Activator. (94460)
Is it possible to change to video door without any works to the façade?
Yes, it is possible. If there is a previous Fermax door entry system panel (Cityline Classic model), it can simply be replaced for a new video door panel. This is possible because our Cityline model, in spite of its integrated camera, concentrates ...
Why is that when the electric to the home is cut, that the monitor continues to function?
This is because the monitor is not supplied by the electricity of each apartment. Both the monitor and the outdoor panel are supplied by the collective installation which is forms part of the common infrastructure of the building. This characteristic ...
How long does a video door last?
Did you know that our video door panels last the longest? In fact, the pushbuttons can withstand being pressed 100,000 times over 48 hours without deteriorating. This is because we have designed them so that all the electronics are protected from ...
Is there a decorative frame for Citymax telephones?
Yes, Citymax telephones have two decorative complements to hide holes in the wall left by other equipment and avoid dirtying of the wall that can be caused by frequent use. These are: Ref. 2127 decorative cover for Citymax telephone. 120(H) mm x ...
Can I see what is happening at the entrance even though nobody has called?
Yes. The video door monitor has a manual on button. As a result, it is possible to see what is happening at the door even though nobody has called.
Why does the bell sound in the street when someone presses the panel?
The sound on the outdoor panel confirms that the call has been made for the visit. It is a good design practice considered to facilitate the use for all people and moreover those with some form of visual impairment. The volume can be regulated during ...
Is the volume of the outdoor panel adjustable?
On Fermax panels, yes. We have designed our equipment so that the volume is regulated during installation so that it is suitable for the noise level of each street. This sound level is usually marked by the proximity of road traffic, its intensity ...
Does the person calling at my door know that I am watching them?
No. When we receive a call, the image appears automatically on our monitor screen, but until we pick up the handset, we do not establish contact with the street. This way, the caller will not know that you are home until you pick-up.
Did you know that there are special video doors for people with a hearing impairment?
People who use hearing aids can converse using the video door monitor without any problems because at FERMAX we have created a special telephone/monitor. It has a device that induces the sound directly into the hearing aid and allows the person with ...
Is it possible to listen to neighbors' conversations?
Never. Conversations on the digital video doors are always private. When talking from the monitor of an apartment to someone in the street, the other terminals do not have the option to pick up to listen in, as with the older models.
Can I install another monitor in the house in addition to that in the entrance?
Yes, it is possible. You can install what suits you most, whether it is another video door monitor or simply a telephone. And not just one, as many as you need depending on the requirements of your home.
Is it possible to turn on a light when someone activates the intercom?
Yes. One of the formulas for facilitating the use of the door entry system and the video door by persons with hearing impairment is the incorporation of a light activator. Therefore, every time that someone calls at your outdoor panel, an emergency ...
I want to change from a door entry system to a video door, is it necessary that all the homeowners agree?
If the old door entry system is obsolete and it is necessary to change it for a new one, the homeowners must address the problem without there being any opposition, given that is forms part of the maintenance of the property. Then, whether a door ...
How much does the video door consume?
Very little. For a community of 24 apartments, the total consumption of the installation (including the apartment monitors) is a maximum of 25W.
What is an automatic lock?
The automatic lock or electrolock is an element that can be incorporated into the door of your community or your apartment to achieve greater security. This special lock has a device that functions in the following manner: when closing the door, the ...