Audio/vídeo
My video door phone cannot be heard or does not show an image. How to check the monitor's operation
Before checking the operation of the Blue app, we need to make sure that everything is working correctly in the installation (i.e. that the monitor and video door phone functions are working correctly). • To check that the video is working properly, ...
The monitor is not responding and the LEDs are flashing, what does this mean?
When you connect the monitor to the WIFI, the monitor will automatically check if there is a new firmware version available for upgrade. This action is automatic and does not require any action. During the upgrade process, a blue LED will light up ...
After opening the door, the connection is cut off
When you receive an incomingcall on your smartphone and do not press the green button to pick up, the preview video of your visit will open. After opening the door in this preview, the communication will be closed. To be able to open the door and ...
When I receive the call on iOS I can't hear the visitor
On iOS a call that you receive with a locked smartphone is received just like a normal phone call following CallKit integration. When you answer it, you can listen to the visitor through your smartphone just like any other call. If you want to ...
When I receive the call on iOS I don't have video, only audio
If your smartphone is locked, you will need to unlock your smartphone to open the Blue app to see your visitor and open the door. If your smartphone was not locked, after answering the call notification, the Blue app will open directly with the ...