After opening the door, the connection is cut off
When you receive an incomingcall on your smartphone and do not press the green button to pick up, the preview video of your visit will open. After opening the door in this preview, the communication will be closed.
To be able to open the door and continue with the communication, you need to accept the call and you will have 90 seconds of communication, being able to open the door as many times as you want, without cuts, unless your panel is configured with automatic hang up after opening*.
* To modify this configuration, you need to contact your installer. You can check if it is configured with automatic hanging up if you notice that after picking up the call and opening the door from the monitor, the conversation ends.
If you want to open the door several times or continue to see your visitor after opening the door without being heard, you can simply deactivate the microphone via the corresponding icon:
Related Articles
What is the Confirm opening option for?
To enhance your security, the app includes an additional feature called Confirm Opening, which is disabled by default. When enabled, each time you press the button to open the door, you must confirm the action using your mobile phone's unlock method. ...How do I open the door from my phone?
To open the door from your mobile phone using the DuoxMe app, simply press the key button that appears on the main screen. This action will send the opening request to the system. Once the door has been opened, you will see a confirmation message on ...Can I check who opened the door?Opened door history
Yes, in the app settings > Home tab > Opened door log you can view a history of which doors have been opened from the app and which user carried out the opening. The openings that have been carried out from the app and virtual assistants are ...How can I set up Siri or shortcuts with the app? Can I open the door with my Apple Watch?
The DuoxMe app supports the Siri ecosystem, allowing you to access some of the app's core functions through shortcuts and voice commands. You can invoke Siri to perform the door opening, by saying something like: "Hey Siri, open Main gate in DuoxMe" ...Can someone connect to my video door entry system to control it without my authorisation?
To ensure that no unwanted connections occur, we use security technologies (encrypted connections and traffic encryption) that protect communications from call forwarding. Only users paired to your monitor or authorised by you (guests) can perform ...
Find manuals, technical books, tender specifications and much more on our professional website.