After opening the door, the connection is cut off
When you receive an incomingcall on your smartphone and do not press the green button to pick up, the preview video of your visit will open. After opening the door in this preview, the communication will be closed.
To be able to open the door and continue with the communication, you need to accept the call and you will have 90 seconds of communication, being able to open the door as many times as you want, without cuts, unless your panel is configured with automatic hang up after opening*.
* To modify this configuration, you need to contact your installer. You can check if it is configured with automatic hanging up if you notice that after picking up the call and opening the door from the monitor, the conversation ends.
If you want to open the door several times or continue to see your visitor after opening the door without being heard, you can simply deactivate the microphone via the corresponding icon:
Related Articles
What is the F1, F2 or concierge button for? How can I activate it from the app?
• The F1 button (additional function 1) is used to activate additional functions in your video door entry system, such as opening an additional door, activating a lift, provided they are available in the installation. They require a relay connected ...My video door phone doesn't work. How can I check that it is working properly?
Before checking the operation of the DuoxMe app, we need to make sure that everything is working correctly in the installation (i.e. that the monitor and video door phone functions are working correctly). • To check that the video is working ...What does the "No signal" warning in the DuoxMe app mean?
This message indicates that the Fermax terminal has lost its internet connection, preventing communication from the app. The solution depends on your terminal model. How do I know if my device is a WiFi? model or a non-WiFi model? If your terminal ...What are the Main doors in the app?
If your monitor is a WiFi model?, you can open the door directly from the main screen of the DuoxMe app by simply pressing the key button, without having to first activate the outdoor panel camera. You can enable them and edit their name in Settings ...What service plans are available and how much does the service cost?
If you have a NON-WiFi FERMAX terminal, there are two service plans available that differ in terms of tariffs, contracting conditions, billing, functionalities and compatibility with the devices in the homes. You can choose between: • The free plan ...
Find manuals, technical books, tender specifications and much more on our professional website.