What does the "No signal" warning in the DuoxMe app mean?
If your terminal is a WIFI🛜 monitor
If the status "No connection" appears in the home, it means that the monitor has lost the WIFI connection.
To regain connectivity from the app, you need to reconnect the monitor to the WIFI. To do this, delete the home in the app from Settings > Home tab > Delete home.
Then, pair it again by tapping on Add video door phone from the main screen.
You can consult the guide on how to pair it in the following article: How do I pair my monitor to the DuoxMe app?
If your terminal is not WIFI
As this is the NOWIFI model, the outdoor panel needs to have network coverage for the app to connect and work properly. If the outdoor panel does not receive sufficient coverage, the app will show that there is no signal.
If the app has been working previously (the panel has been receiving sufficient coverage) and has subsequently lost signal, to check the case, please contact our support team from the app in Settings - General tab - Contact Fermax.
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