How do I log in to the Blue app?
To log in to the Blue app, you must enter the email address and password you gave when you signed up. If you have forgotten your password you can reset it from the Forgotten Password link, or if you have not registered yet in the app, you must Create an account.
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Calls are not deleted from the call log
If you're not able to delete entries from the call log, please uninstall the app and reinstall it. If you are still experiencing any issues, please contact our support team via the Blue app in Settings > My account > Contact Fermax.
Is the Blue app compatible with smartwatches?
The Blue app on iOS uses in-app call notifications and at the moment Apple does not support these call notifications with the Apple Watch (in the same way that WhatsApp call notifications are also not forwarded to the Apple Watch). The Blue app on ...
I can't log in: “User and/or password invalid”
If you get this message when you try to log in, the username or password you have entered is wrong. If you can't remember your password, try recovering it using the Forgotten Password option in the app. 1. Start the password reset process by going to ...
How can I contact the Fermax Blue support team?
If you need to, you can contact Support directly via the Blue app in Settings > General tab > Contact Fermax. This will allow you to select your preferred email app. In the email, a text file (log.txt) with useful information (such as the version of ...
I cannot register, the code is invalid or has expired
In order to log in, you need to activate your account using a code that will be sent to the email address you enter in the app. Remember that this code is time limited. If you receive the error "the code is invalid or has expired" when entering the ...
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