How can I link my FERMAX terminal using the app DuoxMe?
You need to use the DuoxMe app to link your FERMAX terminal with your user account. You can complete this by following the steps indicated in the DuoxMe app, click on Add home and select your terminal.
If your terminal is a monitor | |
| 1. To move through the monitor menu, turn on the screen by pressing the button MENU. | |
| 2. Move through the options with the F1 (left) and VIDEOCAMERA buttons until you reach the connectivity icon. | |
| 3. Press KEY button to select. |
Depending on the monitor version, the pairing icon may vary in appearance:
5. Once in the connectivity menu, your monitor will display the QR code which you need to scan using the DuoxMe app:
If you have a WIFI🛜 monitor, you will need to select a 2.4GHz WIFI. During the process, a loading screen will appear on the monitor. When the linking is finished, the monitor will show the WIFI symbol activated.
If an error occurs, an error code will appear in the DuoxMe app, and if your terminal is the WIFI model, it will also be displayed on the monitor screen. In that case, please visit our troubleshooting area about pairing.
If your terminal is a telephone | |
| 1. Scan the QR code on the sticker on your phone, using the DuoxMe app. |
Why does the app ask me for a name for my home?
At the end of the pairing process, you can optionally personalise your home by indicating a name and photo to easily identify it in case you have several associated to your account. The name of the home is the one that will be shown in the incoming call notification alerts from the video door entry system and the one that will be registered in the call events (attended/missed) in the app.
User manual
You can also consult the instruction manual for your device here:
You may be interested in... How can I invite another user to my DuoxMe home to share call forwarding? | How do I know that my monitor is set up and ready for call forwarding? | How do I reset the monitor's WIFI settings? | Pairing troubleshooting
Related Articles
If I have another home, can I manage both? Is there a limit?
Yes, you can manage multiple homes from the app, as long as they are compatible with the DuoxMe system. To add a new home, go to Settings (gear icon) > General tab > Add House, and follow the steps provided by the app to pair the new home. Once ...Alexa compatibility: How can I link the app with Alexa?
DuoxMe is compatible with the Alexa ecosystem of smart speakers and displays, you can use them to receive an Alexa announcement when someone is ringing the doorbell from your video doorbell or to open the door with a voice command such as "Alexa, ...How can I see more cameras in the app? Why does my neighbour have more cameras than me in the app?
What influences camera viewing? The display of cameras in the app is due to the configuration of the video door entry system and the model of terminal (WIF?I or NO-WIFI) that each user has installed in their home. The difference in visualisation is ...My monitor does not have pairing icon or QR
If the pairing icon does not appear in the menu of your monitor, it means that it is a NON-WIFI monitor model. NON-WIFI monitors can be connected to the DuoxMe app through a Connect outdoor panel, in this case you need to wait 24-48h after the ...How can I contact the Fermax DuoxMe support team?
If you need to, you can contact Support directly via the DuoxMe app in Settings > General tab > Contact Fermax. This will allow you to select your preferred email app. In the email, a text file (log.txt) with useful information (such as the version ...
Find manuals, technical books, tender specifications and much more on our professional website.