Call reception and notifications
How do I improve the WiFi coverage of my monitor?
Once connected, if the monitor menu is opened on the monitor, it will show the strength of the WiFi signal in the bottom right. To access this menu, press the MENU button on your monitor. It is recommended to have at least 3 green bars for optimum ...
Calls are not deleted from the call log
If you're not able to delete entries from the call log, please uninstall the app and reinstall it. If you are still experiencing any issues, please contact our support team via the Blue app in Settings > My account > Contact Fermax.
Incoming call notification is icon-only on lock screen
Some Android customisation layers (such as Samsung's ONE UI) allow you to configure the display of notifications to icons only or more detailed notifications on the lock screen. We need to change settings to display Blue's incoming call notifications ...
Recommended smartphone settings for receiving notifications
Receiving calls on your smartphone is based on receiving push notifications. Smartphone manufacturers limit the actions of applications when they are running in the background, which can lead to push notifications not being received. Is the app ...
I can't receive calls on my smartphone, they take too long or don't ring at all
I can't receive calls on my smartphone Check your system's notification settings. As an initial check, make sure you don't have Do Not Disturb mode turned on and that you're signed in to the Blue app. Check that your WiFi monitor is turned on, is ...
How do I improve the WiFi coverage of my monitor?
Once connected, if the monitor menu is opened on the monitor, it will show the strength of the WiFi signal in the bottom right. To access this menu, press the MENU button on your monitor. It is recommended to have at least 3 bars for optimum ...