Recommended smartphone settings for receiving notifications
Receiving calls on your smartphone is based on receiving push notifications. Smartphone manufacturers limit the actions of applications when they are running in the background, which can lead to push notifications not being received. Is the app compatible with my phone model?
If you are not receiving notifications, please check the following:
1. Check that your phone is not in power save or do not disturb mode2. This prevents the app from pausing in the background, enable auto-start.3. Check that notifications are enabled in both the system settings and DuoxMe settings.4. Check that lock screen notifications are turned on.5. Make sure the DuoxMe application is always connected to the network. Enable the ability to stay connected when the device is on standby mode.6. Disable Battery Optimisation for DuoxMe.
Depending on the model and version of your smartphone, the access method for viewing these options may be different.
For any further information please contact our support team through the app in Settings > General > My account > Contact Fermax option
Related Articles
What is Image capture?
This function automatically captures a photo 3 seconds after receiving a call from the video door phone, with the date and time it was taken. The monitor can store up to 150 photos, both from answered and missed calls. How can I activate image ...What is the F1, F2 or concierge button for? How can I activate it from the app?
• The F1 button (additional function 1) is used to activate additional functions in your video door entry system, such as opening an additional door, activating a lift, provided they are available in the installation. They require a relay connected ...What are the Main doors in the app?
If your monitor is a WiFi model?, you can open the door directly from the main screen of the DuoxMe app by simply pressing the key button, without having to first activate the outdoor panel camera. You can enable them and edit their name in Settings ...My video door phone doesn't work. How can I check that it is working properly?
Before checking the operation of the DuoxMe app, we need to make sure that everything is working correctly in the installation (i.e. that the monitor and video door phone functions are working correctly). • To check that the video is working ...What service plans are available and how much does the service cost?
If you have a NON-WiFi FERMAX terminal, there are two service plans available that differ in terms of tariffs, contracting conditions, billing, functionalities and compatibility with the devices in the homes. You can choose between: • The free plan ...
Find manuals, technical books, tender specifications and much more on our professional website.