Recommended smartphone settings for receiving notifications
Receiving calls on your smartphone is based on receiving push notifications. Smartphone manufacturers limit the actions of applications when they are running in the background, which can lead to push notifications not being received. Is the app compatible with my phone model?
If you are not receiving notifications, please check the following:
Depending on the model and version of your smartphone, the access method for viewing these options may be different.
1. Check that your phone is not in power save or do not disturb mode2. This prevents the app from pausing in the background, enable auto-start.3. Check that notifications are enabled in both the system settings and DuoxMe settings.4. Check that lock screen notifications are turned on.5. Make sure the DuoxMe application is always connected to the network. Enable the ability to stay connected when the device is on standby mode.6. Disable Battery Optimisation for DuoxMe.
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For any further information please contact our support team through the app in Settings > General > My account > Contact Fermax option
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