Recommended smartphone settings for receiving notifications
Receiving calls on your smartphone is based on receiving push notifications. Smartphone manufacturers limit the actions of applications when they are running in the background, which can lead to push notifications not being received. Is the app compatible with my phone model?
If you are not receiving notifications, please check the following:
1. Check that your phone is not in power save or do not disturb mode2. This prevents the app from pausing in the background, enable auto-start.3. Check that notifications are enabled in both the system settings and DuoxMe settings.4. Check that lock screen notifications are turned on.5. Make sure the DuoxMe application is always connected to the network. Enable the ability to stay connected when the device is on standby mode.6. Disable Battery Optimisation for DuoxMe.
Depending on the model and version of your smartphone, the access method for viewing these options may be different.
For any further information please contact our support team through the app in Settings > General > My account > Contact Fermax option
Related Articles
Error code 100 / 101 / 102 pairing
If it is a WiFi? monitor This error indicates that the mobile phone was unable to connect to the monitor’s WiFi hotspot during the pairing process (when the QR code is displayed). To resolve the error, follow these steps: 1. First of all, check that ...What is Image capture?
This function automatically captures a photo 3 seconds after receiving a call from the video door phone, with the date and time it was taken. The monitor can store up to 150 photos, both from answered and missed calls. How can I activate image ...What does the "No signal" warning in the DuoxMe app mean?
This message indicates that the Fermax terminal has lost its internet connection, preventing communication from the app. The solution depends on your terminal model. How do I know if my device is a WiFi? model or a non-WiFi model? If your terminal ...What are the Main doors in the app?
If your monitor is a WiFi model?, you can open the door directly from the main screen of the DuoxMe app by simply pressing the key button, without having to first activate the outdoor panel camera. You can enable them and edit their name in Settings ...What is the F1, F2 or concierge button for? How can I activate it from the app?
• The F1 button (additional function 1) is used to activate additional functions in your video door entry system, such as opening an additional door, activating a lift, provided they are available in the installation. They require a relay connected ...
Find manuals, technical books, tender specifications and much more on our professional website.