When I receive the call on iOS I can't hear the visitor
On iOS a call that you receive with a
locked smartphone is received just like a normal phone call following CallKit
integration. When you answer it, you can listen to the visitor through your
smartphone just like any other call. If you want to activate handsfree mode,
you can do so by pressing the speakerphone icon.
You can find more information in the following article: How to answer a call with the app on iOS?
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