When I receive the call on iOS I don't have video, only audio
If your smartphone is locked, you will need
to unlock your smartphone to open the DuoxMe app to see your visitor and open the door.
Related Articles
When I receive the call on iOS I can't hear the visitor
On iOS a call that you receive with a locked smartphone is received just like a normal phone call following CallKit integration. When you answer it, you can listen to the visitor through your smartphone just like any other call. If you want to ...
What is Call preview on Android?
You can choose how you want to receive calls from the DuoxMe app: with call preview on, the call will appear in full screen, like a normal phone call. With this option turned off, the call will appear as a notification. You can enable or disable this ...
My video door phone doesn't work. How can I check that it is working properly?
Before checking the operation of the DuoxMe app, we need to make sure that everything is working correctly in the installation (i.e. that the monitor and video door phone functions are working correctly). • To check that the video is working ...
Can I have video or images on the app if I have a phone without a screen installed in my home?
No, if you do not have video in your home, you will not have it in the app either. Video viewing during calls and image capture require the home to have a monitor with a screen (FERMAX terminals without a screen, such as the telephone, will not have ...
What is the camera button on the home screen for? How to do autoon?
With the camera button, you can perform an auto-on at any time from the app to connect to the outdoor video door entry camera and, if you wish, start audio communication. This feature is called auto-on because it automatically turns on the video door ...
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