Signing up
I cannot register, the code is invalid or has expired
In order to log in, you need to activate your account using a code that will be sent to the email address you enter in the app. Remember that this code is time limited. If you receive the error "the code is invalid or has expired" when entering the ...
Password problems: Weak password
If when you try to register, you get the following message: "Weak password" it means that the password is too weak and you need it to meet the following requirements: - It must have at least 8 characters. - For your security, it must include at least ...
I don't receive my sign-up confirmation email, what can I do?
A few minutes after the sign-up request, the account activation email will be sent from the email blue.noreply@fermax.com. If it doesn't appear in your inbox, check your spam folder and add this email as an approved sender, so that your email service ...
I can't sign up: "An error has occurred, if the user already exists try to recover the password"
If you get the following message when you try to log in: "An error has occurred, if the user already exists try to recover the password" you may have already registered that email account with Blue. In this case, recover your password using the ...