What methods of payment does DuoxMe accept?
If you have a FERMAX NO-WIFI model terminal, you can use the free plan or sign up for the unlimited plan.
With the unlimited plan, subscription payments are made using the payment method you have set up in your app market (Play Store on Android devices and App Store on Apple devices).
Generally, both Apple and Google allow you to set up most credit and debit cards, PayPal, or even billing through your mobile phone company, such as Movistar, Orange, and Vodafone, as payment methods. You can check the payment methods for your app store at the following link:
DuoxMe does not have access to or manage your payment method information, as this is your direct responsibility and that of Apple (Apple Pay) or Google (Google Pay), depending on your mobile phone model.
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How do I cancel my subscription?
If you have an unlimited plan, the user who owns the property (or admin user) can cancel the subscription from their app market (Play Store for Android or App Store for Apple). From Android • Open the Google Play Store app and check that you are ...What service plans are available and how much does the service cost?
If you have a NON-WIFI FERMAX terminal, there are two service plans available that differ in terms of tariffs, contracting conditions, billing, functionalities and compatibility with the devices in the homes. You can choose between: • The free plan ...Where can I download the app?
The DuoxMe app is available for free download via the mobile app shops, either Google Play or Apple Store. You can find the app by searching for "Fermax DuoxMe" in your app shop or access via the following icons.How to subscribe to the annual plan while having the monthly plan active?
To subscribe to the annual plan while having an active monthly plan, follow these steps: Cancel the monthly subscription to prevent automatic renewal (you will still have access to all app features until the plan expires). Wait for the monthly ...What is the refund policy?
We do not offer full or partial refunds. If you are subscribed to the unlimited plan and you cancel before the next monthly or annual renewal cycle, you will retain access to all features until the end of the subscription period. When your ...
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