What happens after the trial period ends?
Once the trial period ends, your account will automatically switch to the free plan, which includes limited features.
If you would like to learn more about the available plans and their prices, you can check them out at the following link: What service plans are available and how much does the service cost?
If you would like to continue enjoying all the features without limits with the unlimited plan, you can do so from the DuoxMe app in Settings > Housing tab > Plan.
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What service plans are available and how much does the service cost?
If you have a NON-WIFI FERMAX terminal, there are two service plans available that differ in terms of tariffs, contracting conditions, billing, functionalities and compatibility with the devices in the homes. You can choose between: • The free plan ...Can I have multiple homes with different plans?
Yes, the different service plans are linked to homes, so you can be associated with different plans depending on the homes you are a user of. For example, you can subscribe to the Unlimited plan in your main home and have the free plan in your beach ...How do I cancel my subscription?
If you have an unlimited plan, the user who owns the property (or admin user) can cancel the subscription from their app market (Play Store for Android or App Store for Apple). From Android • Open the Google Play Store app and check that you are ...What is the refund policy?
We do not offer full or partial refunds. If you are subscribed to the unlimited plan and you cancel before the next monthly or annual renewal cycle, you will retain access to all features until the end of the subscription period. When your ...How to subscribe to the annual plan while having the monthly plan active?
To subscribe to the annual plan while having an active monthly plan, follow these steps: Cancel the monthly subscription to prevent automatic renewal (you will still have access to all app features until the plan expires). Wait for the monthly ...
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