Error 2: Error connecting the video door phone to the Internet
This error appears when the monitor is unable to connect to the WIFI network, mainly because the provided WIFI network credentials are wrong or a valid 2.4GHz network is not selected.
The monitor supports 2.4GHz WIFI and WPA2, WEP or no password encryption. It connects via DHCP to the wireless router.
Try these troubleshooting steps:
1. Make sure the WIFI network password is correct and the WIFI is WPA2 compliant.
Try forgetting the WIFI on your smartphone and reconnecting to verify that the password is correct.
2. Also check that the WIFI network selected for pairing is 2.4GHz.
3. Make sure your monitor is within range of the wireless router.
4. Try connecting the monitor using a personal WIFI hotspot on another smartphone instead of the router's WIFI network.
Check your router settings if you still have no Internet connection (see Recommended basic WiFi router settings for Blue).
Related Articles
Can I install the video door entry system and use it without connecting it to the Internet?
Yes, of course. The WIFI monitor will still work as a normal home monitor even if you have not paired it to the app and connected to the Internet. You will be able to answer calls and respond to visitors using your monitor. You can also open the door ...My video door phone cannot be heard or does not show an image. How to check the monitor's operation
Before checking the operation of the Blue app, we need to make sure that everything is working correctly in the installation (i.e. that the monitor and video door phone functions are working correctly). • To check that the video is working properly, ...Can I check who opened the door?Opened door history
Yes, in the app settings > Home tab > Opened door log you can view a history of which doors have been opened from the app and which user carried out the opening. The openings that have been carried out from the app and virtual assistants are ...Error 1: Error connecting to the Fermax device
This error means that your smartphone has not been able to connect to the access point broadcasted by the monitor ("Fermax-abc123"...) when displaying the QR code. Check that a valid MAC appears under the QR code in the monitor's pairing menu. Does ...How do I know that the video door entry system is calling me on my mobile phone?
On your smartphone, you will receive a call notification indicating the name of the home you have selected in the app. By answering this notification, you will be able to answer the call, establish communication with the visitor, view the image and ...
Find manuals, technical books, tender specifications and much more on our professional website.