How do I know that the video door entry system is calling me on my mobile phone?
On your smartphone, you will receive a call notification indicating the name of the home you have selected in the app. By answering this notification, you will be able to answer the call, establish communication with the visitor, view the image and open the door if required.
For some actions you may need to unlock your smartphone.
Can someone connect to my video door entry system to control it without my authorisation?
No, we use security technologies (encrypted connections and traffic encryption that protect communications from call forwarding. Only users linked with your monitor or authorised by you (guests) can perform actions on your monitor, such as answering ...
Is the system and the app secure?
Fermax has a process in place assess the cybernetic safety of your connected product on a continual basis, as part of its life cycle. This assessment takes into account industry best practices and recommendations, such as OSSTMM (Open Source Security ...
Can I install the video door entry system and use it without connecting it to the Internet?
Yes, of course. The WIFI monitor will still work as a normal home monitor even if you have not paired it to the app and connected to the Internet. You will be able to answer calls and respond to visitors using your monitor. You can also open the door ...
How do I open the door from my phone?
When the key button is pressed from the camera image view, a request to open the door will be sent. If you have the confirm opening option activated, the app will ask you to confirm the door opening with the mobile unlock code. What is the confirm ...
Error 2: Error connecting the video door phone to the Internet
This error appears when the monitor is unable to connect to the WIFI network, mainly because the provided WIFI network credentials are wrong or a valid 2.4GHz network is not selected. The monitor supports 2.4GHz WIFI and WPA2, WEP or no password ...
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