How do I answer a call in the DuoxMe app?

How to answer the call on iOS devices

You will receive video door phone calls directly on your smartphone as if they were normal telephone calls. The call will appear with the same name that you have configured for your home (for example, "My home").

In order to be able to answer the call:

Accept the call as you would any other call.
This will automatically open the DuoxMe app with the video of the visit (if the phone is locked, you will need to unlock the phone for the app to open).
If the app does not open automatically, tap the DuoxMe icon on the screen to open it.
Once inside the app, press the green button to establish video and audio communication.

Can I watch the video of the visit without unlocking my mobile phone?

No, you need to open the app to be able to see and talk to the caller.

How to answer the call on Android devices

You will receive video door phone calls as a push notification from the DuoxMe app, with the name you have configured for your home (e.g. "My home").

To answer the call:

Tap on the notification or swipe it (depending on your phone model and notification settings).
This will automatically open the DuoxMe app with the video of the visit (if the phone is locked, you will need to unlock the phone for the app to open).
Once inside the app, press the green button to establish video and audio communication.

Can I watch the video of the visit without unlocking my mobile phone?

Yes, with Android 12 or higher, you can choose how you want to receive calls using the option in the app's Settings (gear icon) > Home tab > Call Preview.

With call preview activated: the app will show the video of the visit with the mobile phone locked and you can answer the call without unlocking the mobile phone. In this case, it is recommended to activate the Confirm opening option in the app so that a security method is required when opening the door.
With preview disabled: the call will be displayed as a standard notification and you will need to unlock the phone to answer the call.

Notification settings on Android

Receiving push notifications may vary depending on the model and manufacturer of your Android device. Some systems may restrict background operation of apps or limit notifications to save battery life.

To make sure you receive DuoxMe calls correctly:

Verify that notifications are enabled for the DuoxMe app, both on the active screen and on the lock screen.
Make sure DuoxMe is not restricted by battery saving.
On some devices (such as Xiaomi, Huawei, Samsung, etc.), it may be necessary to allow the app to start automatically or to exclude it from optimisations.

If your mobile phone rings or vibrates when you receive a call from the video door phone, but the call notification does not appear, please refer to the notification settings specific to your mobile phone model.

Related articles: What is the confirm opening option for?

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