Can I change the email address of the app?
At the moment it is not possible to change the email address of your DuoxMe account directly from the app.
You can delete your old account from the app under Settings > My account > Delete account.
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How can I migrate from Blue to the new DuoxMe app?
We have launched a major update to our application in which we have not only improved the interface and user experience, but also given it a new name: DuoxMe. DuoxMe offers and improved interface: we have redesigned the interface to make it easier to ...
How can I invite another user to my DuoxMe home to share call forwarding?
User settings are available under Settings > Home > Users. Please note that only the home administrator, i.e. the user who has been paired, can invite other users. If a new user is paired, the old home manager and all previous invited users will be ...
Why do I have to register with an email account?
To use the Fermax DuoxMe app we need you to register as a DuoxMe user with your email address. Your monitor will be linked to this user account when pairing. This account will be your login credential to use call forwarding and answer the video door ...
How do I reset or change the monitor's WIFI settings?
If you want to disconnect your terminal from the internet, delete the home in the app in Settings > Home tab > Delete home. This will cause you to lose the pairing and your monitor to disconnect from the internet, thus not performing call forwarding. ...
How can I change the password?
From the app in Settings > General > My account > Change password section you can modify your password. The process will require your current password to proceed with the change. If you don't remember it, you can retrieve it after logging out. If you ...
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