Can I change the email address of the app?
At the moment it is not possible to change the email address of your DuoxMe account directly from the app.
You can delete your old account from the app under Settings > My account > Delete account.
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How can I change the password?
If you need to reset your password, go to the DuoxMe app > Sign in > Use password > I forgot my password. You will receive an email so you can set a new password. If you are logged in to the app and want to change your password, you can do this from ...
How can I invite another user to my DuoxMe home to share call forwarding?
User settings are available under Settings > Home > Users. Please note that only the home administrator, i.e. the user who has been paired, can invite other users. If a new user is paired, the old home manager and all previous invited users will be ...
How do I update the app?
Fermax periodically publishes new versions with improvements and corrections that automatically become available in Google Play and the Apple Store. Your phone will notify you if a new version is available for update. It is recommended that you have ...
How can I change the ringtone for calls?
You can customise the incoming call melody for each home you have in the app, so you can easily recognise where you are receiving a call from. Go to the app under Settings > Home tab > Custom Melody, select the sound you prefer and save your changes. ...
How can I change the monitor's Wi-Fi settings or disconnect it?
How can I change the WiFi to which the monitor is connected or reconnect it? If you want to change the WiFi network it is connected to or reconnect it, delete the home in the app in Settings (gear icon) > Home tab > Delete home and on the main screen ...
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