Is there any cost for the service?
No, if you have a DUOX WIFI monitor, the Blue app and the call forwarding service are included at no extra cost.
The Blue app is free to download.
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If the WIFI monitor breaks, does call forwarding still work?
No, if the handset is broken, call forwarding won't work either. Blue forwarding service works due to the monitor, which acts as a gateway for incoming calls from the outdoor panel. You may also be interested in: How do I reset the monitor's WIFI ...I don't receive my sign-up confirmation email, what can I do?
A few minutes after the sign-up request, the account activation email will be sent from the email blue.noreply@fermax.com. If it doesn't appear in your inbox, check your spam folder and add this email as an approved sender, so that your email service ...What is Blue by Fermax?
Blue by Fermax is a free Android and iOS app that you can use to receive and answer calls made to your FERMAX video door entry system with DUOX technology. With Blue you can see who is at your door and answer and open it using your phone, no matter ...What data does Fermax collect and how are they stored and processed?
The only personal data stored includes the information strictly necessary to associate the user with the products and services contracted (in this case, only the email account provided at registration). These data are also necessary to provide the ...How do I know that my monitor is set up and ready for call forwarding?
Once paired, a new home that is linked to your Blue account will appear with the name you have just given it. The house will appear with a green signal indicating that the monitor is connected and that the service is active. You can check this by ...
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