Security, Terms and Conditions of Use
Is the system and the app secure?
Fermax has a process in place assess the cybernetic safety of your connected product on a continual basis, as part of its life cycle. This assessment takes into account industry best practices and recommendations, such as OSSTMM (Open Source Security ...How do I know if more than one smartphone is connected to my device?
Only the user who has been paired to the monitor (the home administrator) can invite other users to the same home. The user management is available from Settings > My home > Users. Here you can view all users invited to your home and, if desired, ...What is the confirm opening option for?
For your security, you have an extra opening confirmation option. With this option activated, after pressing the unlock button, you will need to confirm it using the security code that is configured on your smartphone. In other words, if you use a ...How can I change the password?
From the app in Settings > General > My account > Change password section you can modify your password. The process will require your current password to proceed with the change. If you don't remember it, you can retrieve it after logging out. If you ...How do I update the app?
Fermax periodically publishes new versions with improvements and corrections that automatically become available in Google Play and the Apple Store. Your phone will notify you if a new version is available for update. It is recommended that you have ...Can someone connect to my video door entry system to control it without my authorisation?
No, we use security technologies (encrypted connections and traffic encryption that protect communications from call forwarding. Only users linked with your monitor or authorised by you (guests) can perform actions on your monitor, such as answering ...How do I delete my account?
You can delete your account from the app in Settings > General > My Account. If you delete it, we will proceed to remove your data from our database and all your active pairings and subscriptions will be terminated.
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