Audio/vídeo
What does the "No signal" warning in the DuoxMe app mean?
This message indicates that the Fermax terminal has lost its internet connection, preventing communication from the app. The solution depends on your terminal model. How do I know if my device is a WiFi? model or a non-WiFi model? If your terminal ...
My video door phone doesn't work. How can I check that it is working properly?
Before checking the operation of the DuoxMe app, we need to make sure that everything is working correctly in the installation (i.e. that the monitor and video door phone functions are working correctly). • To check that the video is working ...
The monitor is not responding and the LEDs are flashing, what does this mean?
Fermax monitors automatically check for new firmware versions and will initiate the update if necessary. This process takes place automatically and requires no action on your part. During the update process, the monitor may display a steady blue LED, ...
As soon as the door is opened, the call or connection is cut off
If you receive a call on your smartphone and do not press the green button to answer the call and enable audio, the app will only display a video preview of the visitor for 30 seconds. In this preview mode, without answering the call: You can see the ...
Autoon is not available at this time. The outdoor panel may be busy or your monitor may be in use
This message indicates that the video door entry system’s communication channel is busy and does not allow another user to access it, ensuring conversation privacy. It usually occurs in the following situations: There is an ongoing call (for example, ...