Billing and payments (non-WiFi terminals)
How can I obtain an invoice for payment of the service?
If you are subscribed to the Unlimited Plan, you can obtain your invoice as follows: • If you are an Android user, Google will send the payment receipt to your Google account email address. You can also download the invoice directly from ...
Does the service include the cost of 4G communications?
Yes, DuoxMe pays the recurring cost of 4G connectivity and data consumed by the FERMAX CONNECT® video door entry system installed in your community in order to offer you the door opening and call forwarding service to your mobile phone.
Can I have video or images on the app if I have a phone without a screen installed in my home?
No, if you do not have video in your home, you will not have it in the app either. Video viewing during calls require the home to have a monitor with a screen (FERMAX terminals without a screen, such as the telephone, will not have video available ...
How do I cancel my subscription?
If you have an unlimited plan, the user who owns the property (or admin user) can cancel the subscription from their app market (Play Store for Android or App Store for Apple). From Android • Open the Google Play Store app and check that you are ...
Can I have multiple homes with different plans?
Yes, the different service plans are linked to homes, so you can be associated with different plans depending on the homes you are a user of. For example, you can subscribe to the Unlimited plan in your main home and have the free plan in your beach ...
What happens after the trial period ends?
Once the trial period ends, your account will automatically switch to the free plan, which includes limited features. If you would like to learn more about the available plans, you can check them out at the following link: What service plans are ...
What is the refund policy?
We do not offer full or partial refunds. If you are subscribed to the unlimited plan and you cancel before the next monthly or annual renewal cycle, you will retain access to all features until the end of the subscription period. When your ...
What methods of payment does DuoxMe accept?
If you have a FERMAX NO-WIFI model terminal, you can use the free plan or sign up for the unlimited plan. With the unlimited plan, subscription payments are made using the payment method you have set up in your app market (Play Store on Android ...
What service plans are available and how much does the service cost?
If you have a NON-WiFi FERMAX terminal, there are two service plans available that differ in terms of tariffs, contracting conditions, billing, functionalities and compatibility with the devices in the homes. You can choose between: • The free plan ...
How to subscribe to the annual plan while having the monthly plan active?
To subscribe to the annual plan while having an active monthly plan, follow these steps: Cancel the monthly subscription to prevent automatic renewal (you will still have access to all app features until the plan expires). Wait for the monthly ...