Why do I have to register with an email account?
To use the Fermax Blue app we need you to register as a Blue user with your email address. Your WIFI monitor will be linked to this user account when pairing. This account will be your login credential to use call forwarding and answer the video door phone calls from the app.
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Can I change the email address of the app?
At the moment it is not possible to change the email address of your Blue account directly from the app. To change the email, you need to register your new email in the app, log in and pair again the monitor. How can I pair my DUOX monitor using the ...I cannot register, the code is invalid or has expired
In order to log in, you need to activate your account using a code that will be sent to the email address you enter in the app. Remember that this code is time limited. If you receive the error "the code is invalid or has expired" when entering the ...I don't receive my sign-up confirmation email, what can I do?
A few minutes after the sign-up request, the account activation email will be sent from the email blue.noreply@fermax.com. If it doesn't appear in your inbox, check your spam folder and add this email as an approved sender, so that your email service ...My account has been unlinked or deleted, why?
If you have received the following email: "Administrator account unlinked" or "Invitation deleted", it means that one of the following options has occurred: - a new pairing has been made with your monitor - the home has been deleted from the app. - ...How do I delete my account?
You can delete your account from the app in Settings > General > My Account. If you delete it, we will proceed to remove your data from our database and all your active pairings and subscriptions will be terminated.
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