What data does Fermax collect and how are they stored and processed?
The only personal data stored includes the information strictly necessary to associate the user with the products and services contracted (in this case, only the email account provided at registration). These data are also necessary to provide the corresponding updates, as well as to correct and improve the performance of our applications. In addition, we store any personal data that you have provided through the FERMAX website or during your interactions with FERMAX sales representatives and technicians.
Regarding the WIFI monitor we collect the information necessary for the operation and maintenance of the call forwarding service:
- Device Data: we obtain video door phone device information such as firmware version, model, region, device manufacture date, date first connected, device age, warranty status, unique device identifiers, and other technical information that varies by product.
- Product usage data: we collect video door entry system usage data for statistical purposes.
- App data: we obtain information related to FERMAX DuoxMe mobile applications, such as mobile operating system version, location, language, app software version and update information.
- Performance Data: we obtain information regarding the performance of certain hardware, firmware, software and application components in the event of requiring advanced technical support. Examples of the data we collect include information related to memory and processor performance, environmental conditions and system failures, event logs, and other technical information that varies by device.
This data is stored on servers hosted by cloud service providers such as Azure.
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Can I check, modify or cancel my data?
Fermax, as Data Controller, wishes to inform you that users may exercise their rights of access, rectification, cancellation, opposition, limitation of data processing and data portability by any of the following means: Sending of a written ...How can I contact the Fermax DuoxMe support team?
If you need to, you can contact Support directly via the DuoxMe app in Settings > General tab > Contact Fermax. This will allow you to select your preferred email app. In the email, a text file (log.txt) with useful information (such as the version ...How can I link my FERMAX terminal using the app DuoxMe?
You need to use the DuoxMe app to link your FERMAX terminal with your user account. You can complete this by following the steps indicated in the DuoxMe app, click on Add home and select your terminal. If your terminal is a monitor 1. To move through ...Is the system and the app secure?
Fermax has a process in place assess the cybernetic safety of your connected product on a continual basis, as part of its life cycle. This assessment takes into account industry best practices and recommendations, such as OSSTMM (Open Source Security ...How can I delete my account?
You can delete your account from the app by going to Settings > General tab > My account > Delete account. Your data will be removed from our database and any pairings you may have activated will be terminated.
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