What data does Fermax collect and how are they stored and processed?
The only personal data stored includes the information strictly necessary to associate the user with the products and services contracted (in this case, only the email account provided at registration). These data are also necessary to provide the corresponding updates, as well as to correct and improve the performance of our applications. In addition, we store any personal data that you have provided through the FERMAX website or during your interactions with FERMAX sales representatives and technicians.
Regarding the WIFI monitor we collect the information necessary for the operation and maintenance of the call forwarding service:
- Device Data: we obtain video door phone device information such as firmware version, model, region, device manufacture date, date first connected, device age, warranty status, unique device identifiers, and other technical information that varies by product.
- Product usage data: we collect video door entry system usage data for statistical purposes.
- App data: we obtain information related to FERMAX Blue mobile applications, such as mobile operating system version, location, language, app software version and update information.
- Performance Data: we obtain information regarding the performance of certain hardware, firmware, software and application components in the event of requiring advanced technical support. Examples of the data we collect include information related to memory and processor performance, environmental conditions and system failures, event logs, and other technical information that varies by device.
This data is stored on servers hosted by cloud service providers such as Azure.
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Can I check, modify or cancel my data?
Fermax, as Data Controller, wishes to inform you that users may exercise their rights of access, rectification, cancellation, opposition, limitation of data processing and data portability by any of the following means: Sending of a written ...
What is Blue by Fermax?
Blue by Fermax is a free Android and iOS app that you can use to receive and answer calls made to your FERMAX video door entry system with DUOX technology. With Blue you can see who is at your door and answer and open it using your phone, no matter ...
How can I contact the Fermax Blue support team?
If you need to, you can contact Support directly via the Blue app in Settings > General tab > Contact Fermax. This will allow you to select your preferred email app. In the email, a text file (log.txt) with useful information (such as the version of ...
Error 3: Error registering the device in the Fermax cloud
Please restart the router and try the pairing again after a few minutes. Make sure you have sufficient WIFI coverage to the monitor as this may be causing the error. If the error persists, please contact us through the app in Settings > Genetal tab > ...
Error 1: Error connecting to the Fermax device
This error means that your smartphone has not been able to connect to the access point broadcasted by the monitor ("Fermax-abc123"...) when displaying the QR code. Check that a valid MAC appears under the QR code in the monitor's pairing menu. Does ...
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