If you cannot remember your password, you can recover it using the "Forgot my password" option in the app. To do so, follow the steps below:
1. Start the password recovery process by clicking on forgot my password on the app's log in screen.
The recovery email is sent from meet-me.noreply@fermax.com, If you do not receive it, please check your spam folder.
4. Enter a new password that meets the following requirements:
- At least 8 characters.
- At least 1 lowercase letter.
- At least 1 uppercase letter.
- At least 1 number.
- Any of the following characters - / : ; ( ) & @ . , ? ! % *
The following characters cannot be used: ¿ # _ = \ ¡ $
Once the process is complete, you will be able to log in with your email address as your username and the password you have just set.