Pairing error code 406
If it is a WIFI🛜 monitor
This error appears if the monitor cannot connect to the WIFI network indicated in the app, mainly because the WIFI credentials entered are not correct.
1. Check that the WIFI network supports WPA2 / WEP security encryption.
Monitor network features
- Supported WIFI frequency: 2.4GHz (5GHz not supported).
- IEEE 802.11b/g/n
- WPA2-Enterprise is not supported.
For iOS: check that the WIFI entered in the app is 2.4GHz, as the app automatically fills in the name of the WIFI to which the mobile is currently connected, and it is likely that the mobile is connected to 5GHz.If you don't know what your 2.4GHz WIFI is, check the sticker on your router, its configuration, or contact your network provider.
2. Check the WIFI password. Try forgetting the WIFI on your smartphone and reconnecting to check that the password is correct.
3. Restart your WIFI router and try again.
4. You can also try temporarily sharing the WIFI hotspot on another smartphone, and try to pair the monitor to this shared WIFI instead of the router network.
If the monitor can connect to a mobile hotspot, the device is able to connect to a WIFI, but not to your network. In this case, check your WIFI settings or contact your network provider for assistance.
If the monitor does not connect to the mobile access point, in order to help you contact us from the app in Settings > General tab > Contact Fermax.
If it is a NOWIFI monitor or phone
This error appears if the Connect outdoor panel of the building has lost the internet connection. In this case, please contact our support team via the DuoxMe app > Settings > General tab > Contact Fermax to try to verify this.
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