How to Log In to DuoxMe and Why You Need an Email Account
How do I log in to the app?
To log in to the DuoxMe app, you must enter the email address and password you gave when you signed up. If you have forgotten your password you can reset it from the Forgotten Password link, or if you have not registered yet in the app, you must Create an account.
Why do I have to register with an e-mail account?
By registering with your email account, your monitor will be linked to this account during the pairing process. This account will be your primary credential for:
Use call forwarding.
Answer video door phone calls from the app in a secure and personalised way.
This way, we ensure that only you have access to the advanced features and management of your device.
In order to use the DuoxMe call forwarding service, you need to have a compatible Fermax terminal. There are two main types: DUOX monitors (WIFI? and NON-WIFI) DUOX telephones (with Connect entrance panel installed in the community). How to know if ...
Once paired, a new home that is linked to your DuoxMe account will appear with the name you have just given it. The house will appear with a green signal indicating that the monitor is connected and that the service is active. You can check this by ...
If you need to reset your password, go to the DuoxMe app > Sign in > Use password > I forgot my password. You will receive an email so you can set a new password. If you are logged in to the app and want to change your password, you can do this from ...
For optimal operation in the DuoxMe app, the WIFI monitor needs 3 WIFI signal lines. You can check the signal received on your monitor by pressing the menu button and checking the WIFI connectivity icon on the bottom right. This icon shows the signal ...
Does the divert only work when I am at home? No, one of the main advantages of the DuoxMe app is that it allows you to answer the video door phone calls even when you are not at home, wherever you are. For example, you can see who is calling, talk to ...