How can I obtain an invoice for payment of the service?
If you are subscribed to the Unlimited Plan, you can obtain your invoice as follows:
• If you are an
Android user, Google will send the payment receipt to your Google account email address. You can also download the invoice directly from
https://payments.google.com/ by logging in with your Google account. From there, you can view your current subscriptions and download their invoices, including the one for DuoxMe.
• If you are an
iOS user, Apple will send the payment receipt to the email address associated with your Apple account. You can also download the invoice directly from
https://reportaproblem.apple.com by logging in with your Apple account. From there, you can view your current subscriptions and download their invoices, including the one for DuoxMe.
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Is there any cost for the service? What are the differences between a WIFI🛜 and NON-WIFI terminal?
Depending on whether your Fermax terminal is WIFI or non-WIFI, the functions of the app are free or under paid subscription. WIFI? terminals A neighbour may choose to purchase a WIFI monitor, so that network connectivity is via his own WIFI router. ...
What service plans are available and how much does the service cost?
If you have a NON-WIFI FERMAX terminal, there are two service plans available that differ in terms of tariffs, contracting conditions, billing, functionalities and compatibility with the devices in the homes. You can choose between: • The free plan ...
What methods of payment does DuoxMe accept?
If you have a FERMAX NO-WIFI model terminal, you can use the free plan or sign up for the unlimited plan. With the unlimited plan, subscription payments are made using the payment method you have set up in your app market (Play Store on Android ...
Does the service include the cost of 4G communications?
Yes, DuoxMe pays the recurring cost of 4G connectivity and data consumed by the FERMAX CONNECT® video door entry system installed in your community in order to offer you the door opening and call forwarding service to your mobile phone.
What happens after the trial period ends?
Once the trial period ends, your account will automatically switch to the free plan, which includes limited features. If you would like to learn more about the available plans and their prices, you can check them out at the following link: What ...
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