How can I contact the Fermax Blue support team?
If you need to, you can contact Support directly via the Blue app in Settings > General tab > Contact Fermax.
This will allow you to select your preferred email app.
In the email, a text file (log.txt) with useful information (such as the version of the app you are using) will be automatically attached to the email and sent to our support address blue.support@fermax.com.
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What is Blue by Fermax?
Blue by Fermax is a free Android and iOS app that you can use to receive and answer calls made to your FERMAX video door entry system with DUOX technology. With Blue you can see who is at your door and answer and open it using your phone, no matter ...How do I answer a call with the Blue app on iOS?
Incoming calls from Blue are received as a regular call, perfectly integrated in the user interface with native views and melody that you had configured for incoming calls at phone level (with CallKit, in order to improve both security and user ...Error 3: Error registering the device in the Fermax cloud
Please restart the router and try the pairing again after a few minutes. Make sure you have sufficient WIFI coverage to the monitor as this may be causing the error. In order to check the installed firmware version of your monitor, please contact us ...Recommended basic WiFi router configuration for Blue
You most likely won't need to make any changes to your WiFi router settings, unless you don't have a 2.4GHz WiFi network set up. If you have questions or prefer not to access your router settings, you can contact your Internet service provider. Check ...Calls are not deleted from the call log
If you're not able to delete entries from the call log, please uninstall the app and reinstall it. If you are still experiencing any issues, please contact our support team via the Blue app in Settings > My account > Contact Fermax.
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