[DUOX] Incompatibility ref. 3253 2S V30.30 regenerator with DUOX PLUS monitors HWxx/FW43/44/45
When replacing a DUOX 3 monitor with a DUOX PLUS monitor, the call is cut off.
Details
We have detected that in DUOX installations with 2-output regenerators ref. 3253 V30.30, when replacing a DUOX 3 monitor with a DUOX PLUS HWxx-FW43/44/45 monitor, the call and video enter the monitor but we may encounter the following symptoms and solutions.
a) Symptom
When receiving a call and video, the call is cut off after 5-10 seconds, without picking up the phone.
Solution
If they are WIFI monitors, contact Technical Support to upgrade to version 46 or higher.
If they are NOT WIFI monitors, contact the technician in your area to report the incident and to be supplied with a monitor of the latest version. HWXX FW 46 or higher.
b) Symptom
When receiving a call and video, the call is cut either when the phone is picked up or after a few seconds.
Solution
Add power if it is below 18Vdc.
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