Can I speak to the person on the other end?
Yes, you can communicate with your visitor. Pay attention to the microphone status, it can be muted, and loudspeaker can be activated on the app screen, meaning you can switch between the handset to maintain privacy and hands-free speakerphone. With the app open, the audio is always in speakerphone or handsfree mode by default.
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What is the refund policy?
We do not offer full or partial refunds. If you are subscribed to the unlimited plan and you cancel before the next monthly or annual renewal cycle, you will retain access to all features until the end of the subscription period. When your ...Why do I need a name for the home?
At the end of the pairing process, you can optionally personalise your home by indicating a name and photo to easily identify it in case you have several associated to your account. The name of the home is the one that will be shown in the incoming ...Do visitors know if I am responding from the app?
No, it makes no difference to your visit. Once you've answered the call, the person calling from the outdoor panel cannot tell whether or not you are responding from inside the home. It is like if you were responding from home.What service plans are available and how much does the service cost?
If you have a NON-WIFI FERMAX terminal, there are two service plans available that differ in terms of tariffs, contracting conditions, billing, functionalities and compatibility with the devices in the homes. You can choose between: • The free plan ...What happens after the trial period ends?
Once the trial period ends, your account will automatically switch to the free plan, which includes limited features. If you would like to learn more about the available plans and their prices, you can check them out at the following link: What ...
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