Can I speak to the person on the other end?
Yes, you can communicate with your visitor. Pay attention to the microphone status, it can be muted, and loudspeaker can be activated on the app screen, meaning you can switch between the handset to maintain privacy and hands-free speakerphone. With the app open, the audio is always in speakerphone or handsfree mode by default.
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What is the refund policy?
We do not offer full or partial refunds. If you are subscribed to the unlimited plan and you cancel before the next monthly or annual renewal cycle, you will retain access to all features until the end of the subscription period. When your ...Does the diversion only work when I am at home, or is it always active?
Does the divert only work when I am at home? No, one of the main advantages of the DuoxMe app is that it allows you to answer the video door phone calls even when you are not at home, wherever you are. For example, you can see who is calling, talk to ...Do visitors know if I am responding from the app?
No, it makes no difference to your visit. Once you've answered the call, the person calling from the outdoor panel cannot tell whether or not you are responding from inside the home. It is like if you were responding from home.How can I link my FERMAX terminal using the app DuoxMe?
You need to use the DuoxMe app to link your FERMAX terminal with your user account. You can complete this by following the steps indicated in the DuoxMe app, click on Add home and select your terminal. If your terminal is a monitor 1. To move through ...What service plans are available and how much does the service cost?
If you have a NON-WIFI FERMAX terminal, there are two service plans available that differ in terms of tariffs, contracting conditions, billing, functionalities and compatibility with the devices in the homes. You can choose between: • The free plan ...
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