Why You May Not Have Video in the App and How to Upgrade Your Device

Can I have video or images on the app if I have a phone without a screen installed in my home?

No, if you do not have video in your home, you will not have it in the app either.

Video viewing during calls require the home to have a monitor with a screen (FERMAX terminals without a screen, such as the telephone, will not have video available from the app).


Can I replace the telephone in my home with a monitor with a screen?

Yes, it is possible to replace the telephone with a monitor with a screen.

In order to receive a quotation and make the change, please contact an installer. You can consult our Subsidiaries & Representatives Offices and International Distributors via the following link:




    • Related Articles

    • My video door phone doesn't work. How can I check that it is working properly?

      Before checking the operation of the DuoxMe app, we need to make sure that everything is working correctly in the installation (i.e. that the monitor and video door phone functions are working correctly). • To check that the video is working ...
    • What is Image capture?

      This function automatically captures a photo 3 seconds after receiving a call from the video door phone, with the date and time it was taken. The monitor can store up to 150 photos, both from answered and missed calls. How can I activate image ...
    • What service plans are available and how much does the service cost?

      If you have a NON-WiFi FERMAX terminal, there are two service plans available that differ in terms of tariffs, contracting conditions, billing, functionalities and compatibility with the devices in the homes. You can choose between: • The free plan ...
    • What are the Main doors in the app?

      If your monitor is a WiFi model?, you can open the door directly from the main screen of the DuoxMe app by simply pressing the key button, without having to first activate the outdoor panel camera. You can enable them and edit their name in Settings ...
    • What are the requirements to use call forwarding? How do I know if I have a compatible terminal?

      To use the DuoxMe call forwarding service, you need a Fermax terminal compatible with DUOX PLUS technology. There are two main types: Monitors (terminals with screens) We offer the same monitor models (same design) in WiFi versions (including a WiFi ...

    Find manuals, technical books, tender specifications and much more on our professional website.

       
      Fermax International Distribution Network.