Can I check, modify or cancel my data?
Fermax, as Data Controller, wishes to inform you that users may exercise their rights of access, rectification, cancellation, opposition, limitation of data processing and data portability by any of the following means:
- Sending of a written communication, together with a photocopy of the user’s National Identity Document or other legally valid means of proving the user's identity, to the following address: Fermax, Valencia - Spain, Avenida Tres Cruces, 133. This communication should include the following information:
- Names and surnames of the user.
- Detailed description of the request.
- Address for notification purposes, date and user signature.
- Documents supporting the request made, if applicable.
- Users may also contact the following address privacidad@fermax.com. Communication to this address must be sent from the account registered in our files. Such communication should contain the same information as that indicated in the preceding paragraph.
In addition, FERMAX may ask you to prove your identity or require more identification information to process your request.
Furthermore, to resolve any queries related to the processing of data from FERMAX products and services, or with regard to our privacy policy, you can also do so by contacting the Data Controller or the Data Protection Delegate by e-mail at privacidad@fermax.com or by sending a written communication to the address Avenida Tres Cruces 133, Valencia, Spain.
Related Articles
Is the system and the app secure?
Fermax has a process in place assess the cybernetic safety of your connected product on a continual basis, as part of its life cycle. This assessment takes into account industry best practices and recommendations, such as OSSTMM (Open Source Security ...What data does Fermax collect and how are they stored and processed?
The only personal data stored includes the information strictly necessary to associate the user with the products and services contracted (in this case, only the email account provided at registration). These data are also necessary to provide the ...Can I check who opened the door?Opened door history
Yes, in the app settings > Home tab > Opened door log you can view a history of which doors have been opened from the app and which user carried out the opening. The openings that have been carried out from the app and virtual assistants are ...How can I see more cameras in the app? Why does my neighbour have more cameras than me in the app?
What influences camera viewing? The display of cameras in the app is due to the configuration of the video door entry system and the model of terminal (?WIFI or NO-WIFI) that each user has installed in their home. The difference in visualisation is ...What are the Main doors in the app?
From the app, you can open the door from the main view by simply pressing the key button, without having to activate the outdoor panel camera first. You can enable them and edit their name in Settings > Home tab > Main doors. This option is only ...
Find manuals, technical books, tender specifications and much more on our professional website.