Can I check, modify or cancel my data?
Fermax, as Data Controller, wishes to inform you that users may exercise their rights of access, rectification, cancellation, opposition, limitation of data processing and data portability by any of the following means:
- Sending of a written communication, together with a photocopy of the user’s National Identity Document or other legally valid means of proving the user's identity, to the following address: Fermax, Valencia - Spain, Avenida Tres Cruces, 133. This communication should include the following information:
- Names and surnames of the user.
- Detailed description of the request.
- Address for notification purposes, date and user signature.
- Documents supporting the request made, if applicable.
- Users may also contact the following address privacidad@fermax.com. Communication to this address must be sent from the account registered in our files. Such communication should contain the same information as that indicated in the preceding paragraph.
In addition, FERMAX may ask you to prove your identity or require more identification information to process your request.
Furthermore, to resolve any queries related to the processing of data from FERMAX products and services, or with regard to our privacy policy, you can also do so by contacting the Data Controller or the Data Protection Delegate by e-mail at privacidad@fermax.com or by sending a written communication to the address Avenida Tres Cruces 133, Valencia, Spain.
Related Articles
Can I check who opened the door?Opened door history
Yes, in the app settings > Home tab > Opened door log you can view a history of which doors have been opened from the app and which user carried out the opening. The openings that have been carried out from the app and virtual assistants are ...What data does Fermax collect and how are they stored and processed?
The only personal data stored includes the information strictly necessary to associate the user with the products and services contracted (in this case, only the email account provided at registration). These data are also necessary to provide the ...My video door phone cannot be heard or does not show an image. How to check the monitor's operation
Before checking the operation of the Blue app, we need to make sure that everything is working correctly in the installation (i.e. that the monitor and video door phone functions are working correctly). • To check that the video is working properly, ...How can I check if my user is a guest or an owner?
In the app settings, at the bottom you can see whether your user is a guest or an owner. Guest users have limited access to the home settings.What are the main doors in the app?
From app version 3.1, you can open the door directly from the main view by simply pressing the key button, without having to activate the outdoor panel camera first. You can enable them and edit their name (up to 10 characters) in Settings > Home > ...
Find manuals, technical books, tender specifications and much more on our professional website.